Job Summary:

The Spine Team Texas Patient Service Associate (Physical Therapy-PT) is responsible for serving as a first point of contact for the PT clinic desk. This position requires a full understanding and active participation in fulfilling the mission of Spine Team Texas. The Patient Service Associate (Physical Therapy-PT) will report directly to the Physical Therapy Operations Manager under the direction of the PT Supervisor.

• Hours of Operation:
  • Monday – Thursday: 7am – 6pm
  • Friday: 7am – 1pm

Spine Team Texas Attributes

In order for Spine Team Texas to meet the goals expressed through the company mission statement, it is imperative that all employees possess the following attributes:

• Knowledge – The blending of job-related education, skills, and experience.
• Quantity – Level of satisfactory output generated in position per unit time.
• Accuracy – Absence of errors.
• Judgment – Capacity to make reasonable decisions.
• Innovation – Imagination and creativity used to better position.
• Appearance & Habits – Personal habits, grooming, uniform / clothing.
• Orderliness – Organization of the individual’s work and work area.
• Courtesy – Respect for feelings of others. Politeness on the job.
• Cooperation – Willingness to help others accomplish their objectives.
• Initiative – Voluntarily starting projects. Attempting non-routine jobs and tasks.
• Reliability – Dependability and trustworthiness.
• Perseverance – Steadfast pursuit of job objectives when faced with unexpected obstacles.
• Stability – Even temperament. Acceptance of unavoidable tension and pressure.
• Alertness – Ability to quickly understand new information and situations.
• Professionalism – Professional actions, communications, and attitude.
• Teamwork – Ability to work in a team for the betterment of staff, patients, and the Company.
• Observance – Observance of Company policies and procedures.
• Attendance – Consistent adherence to work schedule.

Job Responsibilities

It is the responsibility of the Patient Service Associate (Physical Therapy-PT) to provide direct assistance to the Physical Therapy Operations Manager/PT Supervisor as needed. This position will include but not limited to scheduling, processing payments, checking in/out patients, assisting with referrals and authorizations, and any other clerical duties assigned. In addition, assisting therapists with patient care as needed. Position may be responsible for completing projects as assigned using PowerPoint, Word and/or Excel Microsoft programs

Customer Service

All Spine Team Texas employees are required to maintain the highest level of customer service at all times. Employees must always speak in a kind, courteous, and professional manner when dealing with a patient/customer or co-worker. Employees are required to fulfill the Spine Team Texas mission of “Offering an Unparalleled Patient Experience!” All employees must possess good team work and a positive attitude while remaining professional at all times.

Team Concept:

Spine Team Texas was founded on a team concept approach. To build and enhance the team, each employee must contribute positive interaction, promote value and be a “team-player” not only for their unit or department, but for Spine Team Texas as a whole.

Physical Requirements and Work Environment:

The Patient Service Associate (Physical Therapy-PT) must be able to sit for long periods of time and work in a well-lit, air-conditioned office environment. Must be able to work under pressure and multitask well while maintaining great customer service.

Educational Requirements & Position Qualifications:

• High School diploma required.
• Minimum of 1 year clerical experience preferred.
• Excellent written and oral communication skills, including ability to effectively present information to management.
• Excellent time management skills, including ability to prioritize own work.
• Excellent organizational ability.
• Possess the ability to plan and execute work projects.
• Possess the ability to work productively, either independently or with other individuals.
• Proficient in communicating in the English language both written and verbally.
• Sound judgment and highest ability to remain confidential.