Job Title: Certified Medical Assistant
Work Location: Hybrid
Department: Clinical
Reports To: Director, Clinical Services
FLSA: Non-Exempt
Who We Are: Purposeful, Progressive, Dynamic
Spiras Health is an in-home healthcare provider taking an innovative approach in the delivery of personalized clinical care to patients with complex needs. We collaborate with patient’s physicians, health plan, discharge planners, and other ancillary providers to help improve quality of life, improve compliance, and reduce avoidable emergency room and hospital visits. We are privileged to serve patients who are living with several chronic and complex conditions. Our vision is to deliver patient care in the comfort of their homes while reducing their fear, uncertainty, and anxiety about their health. We use technology to connect clinicians in the home with additional expertise and have developed a team structure to ensure we do so consistently. Our culture is anchored on a promise of full accountability and integrity in everything we do.
How We Serve
A Certified Medical Assistant (CMA) is a technically skilled, detail-oriented professional with exceptional interpersonal skills and will serve a role connecting with patients, Spiras Care Team members, providers, and others involved in the care of the patient. This role will take direction from the clinical team and will have varied responsibilities that range from telephonic interaction with patients to working directly with the patient via direction from other care team members to being accountable for communication, data, coordination, and additional support needs for the patient. The CMA will have the opportunity to regularly engage with patients and providers to ensure the patient is receiving exceptional care and support. This role will also ensure that patients and providers are well informed, aligned, and coordinated.

This individual will develop relationships with, assist and communicate with others about their health care. A typical day will include a balance of coordinating with other Spiras clinicians, calling patients and providers, researching resources available to support identified patient needs, monitoring information on remote monitoring devices, and documenting information and tasks in the Electronic Medical Record (EMR). This role will have a direct and immediate impact on the lives of the patients they serve.
Duties and Responsibilities
To accomplish this job successfully, an individual must be able to perform each essential function satisfactorily.

• Patient outreach
• Screening and routing inbound calls
• Scheduling appointments
• Recording insurance and billing information
• Updating Medical Records
• Manage remote monitoring program
• Navigation of EMR system to complete assigned duties
• Assist clinicians with patient follow up as needed
• Provides patient education
• Accurate and timely documentation of patient interactions

Qualifications

• Completion of a certificate or associate degree from an accredited
• medical assisting program
• Practicum experience with passed exam
• 2 years of healthcare related experience
• Basic Life Support certification

Skills Required: 
 

• Experience working with geriatric patients
• Experience with cardiac or pulmonology specialties
• Experience coordinating care with health plans and health systems
• Experience with advance directives and palliative care
• Home Care experience a plus
• Strong and concise verbal and written communication skills
• Proficient knowledge of medical terminology
• Good knowledge of MS Office and data entry
• Comfortable working with patients that may have difficulty hearing, struggle with memory issues, or have a lower health care literacy level
• Superior customer service skills
• Strong teamwork and collaboration skills
• Possess high level of professionalism
• Ability to manage competing priorities, organize work efficiently, and meet deadlines
• Perseverance and self-management to achieve defined objectives

Physical & Other Requirements:
 

• This job operates in a remote professional environment free from noise and distraction. This role routinely uses standard office equipment such as computers and phones.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

EEOC STATEMENT: 
 
All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy, childbirth or medical conditions related to pregnancy or childbirth), gender identity or expression, religion, physical or mental disability, medical condition, legally protected genetic information, marital status, veteran status, or sexual orientation.