Job Overview: Service of food and/or beverage to include the order taking and delivery of any food and/or beverage items. This task is to be handled in a friendly, courteous, helpful, timely and professional manner resulting in a very high level of guest satisfaction.
Responsibilities and Duties:
•Check station before, during and after shift for proper set-up and cleanliness.
•Greet the guests in a friendly and courteous manner and explain any specials and/or restaurant promotions for guest awareness.
•Record the details of the order from the guests, repeating the order to the guest to check for accuracy.
•Input the order into the Point-Of-Sale computer to inform the kitchen of the particulars in the order being placed.
•When complete, retrieve order up to 30 lbs., from kitchen, confirm its accuracy, lift and deliver to guest along with appropriate condiments. Abide by all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests.
•Replenish beverages as necessary and check with guests for overall satisfaction.
•Market and serve upon request any dessert items or specialty coffees.
•Present the check to guest promptly.
•Supplement the bus-help in clearing and resetting the tables.
•Perform all assigned side-work to include replenishing condiments and restocking side-stands.
•Perform any general cleaning tasks using standard hotel cleaning products as assigned to adhere to health standards.
•Perform other related duties as assigned.
Specific Job Knowledge and Skills:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
•Must have basic knowledge of food and beverage preparation, service standards, guest relations and etiquette.
•Knowledge of the appropriate table settings, service-ware and menu items.
•Ability to read, write and speak the English language sufficient to understand menus, special promotions, record orders, and communicate with guests to explain and record orders.
•Ability to remember, recite and promote the variety of menu items.
•Ability to transport large trays weighing up to 30 lbs. through a crowded room on a continuous basis throughout shift.
Other Expectations:
•Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
•Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. This includes nights, weekends and/or holidays.
•All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
•Employee is always required to take on the responsibility and wear appropriate Personal Protective Equipment (PPE) as determined by position and duties.
•Complies with health and safety rules, regulations and procedures to maintain a safe environment.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)