Aftermarket Inside Sales

Description

The Aftermarket Inside Sales Specialist is responsible for assisting customers with all aftermarket offerings. Responsible  for identifying, quoting and processing customer needs for replacement parts, materials, warranties, and all other aftermarket offerings related to their Spoc equipment. 

Responsibilities: 

• Determine customer needs to offer the most appropriate product or service.
• Due to machinery variances, must be able to research the machine build lists and other critical data available to assist customer. 
• Participate in activities designed to improve customer satisfaction and business performance.
• Maintain broad knowledge of products, services, pricing, promotions, procedures, and other important issues through management communications, meetings, and formal training.
• Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.
• Ability to demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner.
• Excellent organizational skills and ability to maintain an orderly work environment.
• Ability to be a team player in a fast-paced work environment.
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly.
• Strong computer skills and PC Knowledge (MS Word, Excel, PowerPoint, Etc.)
• Receive and fill telephone and email orders for parts, warranties, field service and repairs.
• Read catalogs, drawings, or computer displays to determine replacement part stock numbers and price.
• Process sales orders or sales contracts.
• Gather customer or product information to determine customer needs.
• Assist customers, such as responding to complaints and updating about back-orders.
• Knowledge of Salesforce Software Platform preferred

Competency:

• Demonstrates quality work through accuracy, thoroughness and attention to detail.
• Exhibits efficiency in problem solving by identifying and resolving problems in a timely manner to meet established customer deadlines.
• Strives to continuously build knowledge and skills and share expertise with others.
• Commitment to a standard of excellence in customer service.
• Shows adaptability by effectively responding to frequent change, delays, or unexpected events.
• Exhibits superior dependability by consistently arriving to work on time and as scheduled.
• Contributes to building a positive team environment through commitment, respect and communication.
• Demonstrates professionalism by acting with integrity, high moral standards and personal accountability.
• Comply with all company and customer safety and environmental policies and procedures
• Comply with all other company policies and procedures
• Complete appropriate paperwork as directed
• Perform duties as trainer when required
• Continually hone and develop electronic and computer skills
• Demonstrate and further develop leadership skills
• Present a professional image
• Must have troubleshooting skills that seldom require assistance
• Mechanically inclined with the ability and willingness to learn basics of new technical subjects.
• Must be able to meet company lifting standards
• Must have good written and verbal communication skills
• Must have good customer-relation skills
• Should have thorough understanding of reference materials
• Willing to submit to pre-employment, random and for-cause drug testing
• Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, works well in a problem solving situation, uses reason when dealing with emotional topics. 
• Technical Skills - Assesses own strengths and weaknesses; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. 
• Oral communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. 
• Written Communication - Writes clearly and informative; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. 
• Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedbacks; contributes to building a positive team spirit; puts success of team above own interest; able to build moral and group commitments to goals and objectives; supports everyone's efforts to succeed. 
• Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. 
• Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity. 
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision making process; makes timely decisions. 
• Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; 
• Planning/Organizing - Uses time efficiently; plans for additional resources; sets goals and objectives. 
• Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. 
• Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. 
• Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly. 
• Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays or unexpected events. 
• Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.

AFFIRMATIVE ACTION / EQUAL OPPORTUNITY EMPLOYER

Please advise us of any reasonable accommodation you may need in completing our application process.

Qualifications