Salary: $21.42 - $27.03 Hourly
Location : Spokane, WA
Job Type: Full-time
Job Number: 2024-0008
Department: Parking Department
Opening Date: 01/05/2024
To provide excellent customer service in all areas of the Parking & Ground Transportation Department. This position is responsible for ensuring smooth and efficient operations, delegation of department staff, and adherence to safety and regulatory standards.
Examples of Duties / Knowledge & Skills

• Ensure that proper parking, security, cash control and customer service procedures are followed, and that tasks and assignments are performed efficiently, effectively, and as required.
• Monitor parking operations, react to changes in the operating environment, and report discrepancies.
• Answer customers' questions and concerns, provide information for GEG services and amenities.
• Promote a high-quality productive work environment.
• Inform staff of relevant issues and initiatives.
• Reconcile revenue during shift.
• Prepare daily reports and logs.
• Report losses, employee concerns, customer complaints, and other significant issues.
• Perform preventative maintenance and basic repair on parking equipment; coordinate major repairs with vendors; and maintain equipment maintenance records.
• Monitor maintenance of the Parking facilities and associated premises to ensure cleanliness, safety, and standards are being met; supervise projects to ensure quality and timely completion.
• Monitor third party contractor support for the daily Ground Transportation activities at the terminal curb and holding lots.
• Inspect Ground Transportation vehicle entering a service agreement to ensure compliance with Airport standards and regulations.
• Supervise snow removal operations including assigning priorities for snow removal crews and prioritizing customer/tenant request for assistance.
• Fill in to provide coverage for front line positions, as needed.
• Research, develop and provide recommendations for department strategies and initiatives that move the organization forward.
• Perform other duties as assigned.

Minimum qualifications & Requirements
Education/Experience:

• A minimum of a high school diploma with preference for an associate degree with courses in business, management, accounting, or related field.
• Three years customer service-related experience involving tenants, customers, and/or employees. Parking experience preferred.
• One year supervisory experience required. Preference shown for supervisory experience in a cash handling work environment.
• Mechanical, inventory control, and/or procurement experience beneficial.
• A combination of education and experience will be considered in meeting the requirements of this position.
• Parking Professional Certification must be obtained within one year of the date of hire.
• Must possess and maintain a valid state driver license, free of serious or frequent traffic violations.

Knowledge/Skills:

• Strong organizational skills and attention to detail.
• Deliver excellent internal and external customer service.
• Maintain confidentiality and handle sensitive information appropriately.
• Communicate effectively both verbally and in writing. Read, write, speak, and understand English.
• Must be able to produce and maintain accurate written reports.
• Present in a professional manner and with excellent interpersonal skills to establish and maintain good working relationships with others. Must be able to interact with a diversity of people.
• Technical skills for reading and interpreting technical data.
• Computer skills including spreadsheet, database, and word processing programs.
• Ability to operate required equipment and troubleshoot technical/mechanical problems.
• Be a self-starter and able to work independently and with a team. Work as a contributing, collaborative member of a team.
• Able to perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines and changing priorities.
• Prioritize a variety of tasks with little supervision and use good judgment.
• Organize information into a coherent and meaningful format with attention to detail.
• Able to quickly learn and retain concepts that may be unfamiliar.
• Be of good moral character and able to adhere to professional ethical standards of conduct as a public employee working in the public administration and operation of airports.

Physical Requirements:

• Requires the ability to lift, carry, push, and pull objects up to 50 pounds.
• Extensive wrist and hand movements required for frequent keyboarding and use of office equipment.
• Ability to perform close work to ?le, read and use computer required.
• Job functions require frequent sitting, standing, and walking; stooping, kneeling, bending, lifting, carrying, and reaching occasionally.
• Able to move about facilities & all areas of responsibility including in and out of toll booths and vehicles.
• Able to use hands to finger, handle, or feel.
• Ability to continuously exchange information through listening and talking with customers, coworkers, and other individuals required.
• The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Security/Safety:

• Must be able to obtain and maintain an Airport security badge as a condition of employment.
• Must have a current, valid driver's license free of serious or frequent traffic violations.
• This is a safety sensitive position.

Supplemental information

WORKING CONTACTS WITH OTHERS (INTERNAL AND EXTERNAL):

• Regular contact with Airport management, employees, tenants, for-hire transportation personnel and the general public.

WORKING CONDITIONS, TRAVEL, ENVIRONMENT AND POTENTIAL HAZARDS:

• Most work performed in office areas, parking garages, outside lots, shuttle buses, and small, semi-enclosed toll booth. Occasional exposure to cold and hot weather, snow, rain, wind, vehicle traffic, noise, exhaust and occasional travel is required.
• Must be available for shift work including days, nights, weekends, and holidays.

EQUIPMENT OPERATION REQUIRED:

• Revenue control equipment, personal computers, snow removal equipment, maintenance equipment, shuttle buses, and numerous electro-mechanical automated parking devices.

Spokane Airport provides a generous benefit package. Currently, we cover employee at 100% and dependents at 90% of the premium cost. We offer four plan choices for medical coverage (includes vision) through Kaiser Permanente. The Airport contributes to a Health Savings Account (HSA) for high deductible plans and a Health Reimbursement Account (HRA) for the other plans. Dental coverage is through MetLife. Additionally, the Airport provides life insurance at two times the annual salary. Optional life insurance is also available. Short term and long term disability is also provided by the Airport. Retirement is through the Washington State Department of Retirement System - PERS Plan. The Airport provides an employee assistance program through BHO. Parking is provided.
The Airport recognizes 11 holidays. Vacation is earned at eight (8) hours a month for the first five (5) years and increases every five (5) years. Sick leave accrues at eight (8) hours a month. The Airport also provides military and jury leave.