• Be courteous, professional, pleasing and helpful to all members and their guests, in person and on the phone.
• Check for proper member identification on computer, check current status of each member as they enter the facility.
• Process correctly all transaction cash and charge.
• Accountable for balancing registers at shifts end.
• Accurately reserve courts as per time and availability.
• Issue and take collateral for daily use lockers and other day use equipment.
• Stock Sport Shop and display areas as needed. Report any low merchandise to immediate supervisor.
• Maintain cleanliness in the Sport Shop, storage and immediate lobby area.
• Relay information (complaints, problems, accident reports, etc.) to supervisor.
• Perform other reasonable related duties as assigned by immediate supervisor and other management as required
• Oversee and document problems in equipment and Conditioning Room facilities.
• Orient new members to proper use of equipment.
• Offer workout corrections to members and spot any members as needed.
• Continually clean up the free weight room by placing weights on racks.
• Clean all equipment throughout shift and keep in proper place.
• Enforcement of staff and Conditioning Room policies and procedures.
• Work as required including holidays and weekends if necessary.
• Maintain and be knowledgeable of member incentive programs as needed.
• Be knowledgeable of all emergency procedures.
• Perform other reasonable related duties as assigned by immediate supervisor and other management as required.
• Stock and maintain product in coolers and other storage areas.
• Set up advertising displays or arrange merchandise on counters or tables to promote deli sales. Keep menu board updated with current menu items.
• Take food and beverage orders, prepare as needed; wrap or bag merchandise for members as required.
• Accept payment and make change or obtain member's account number for billing.
• Keep the Deli areas clean and orderly
• Communicate regularly with supervisor bringing to her/his attention items of concern or questions.
• Other duties as assigned to meet the Club's needs.

Job Requirements

• 18 year of age or older, 21 preferred
• High School Diploma or equivalent.
• Positive attitude; takes pride and ownership in job
• Customer-service orientation to create an atmosphere of genuine care for members and guests and to provide a high level of personalized service.
• Neat appearance at all times
• CPR certification (will train after hire); food handlers permit and MAST (alcohol permit) within 10 days of hire
• Ability to pass a criminal background check
• Practical experience in exercise procedures, lifting techniques and supervision of exercisers; working knowledge of aerobic and free weight equipment.
• Ability to think and act quickly, problem solve, and perform effectively under pressure while maintaining a professional, helpful, and poised demeanor.
• Completed classes in weight training, fitness, safety or equivalent.
• Previous retail or customer service experience, preferably with cash and credit transactions
• Basic food-service prep experience and prior barista experience preferred
• Ability to read and interpret documents such as department manual
• Ability to speak effectively with members and deliver a high level of customer service

• TEAMWORK: Actively participates in achievement of team and Club goals for the good of the group, rather than merely for one's own benefit.
• COMMUNICATIONS: Consistently communicates in a clear and concise fashion.
• RESPONSIBILITY: Takes ownership of risks and consequences of decisions and actions and shares successes with supporting team.
• INITIATIVE: Seeks out opportunities that maximize professional growth and contribute to the Club's success.
• RESULTS-ORIENTED: Focuses on achievement of commitments and goals
• CUSTOMER FOCUS: Places customer's needs and viewpoint first.