Administrative Support Specialist 3 - COMMUNITY SERVICES (OPEN & PROMOTIONAL)Print (overnmentjobs.com/careers/spokanecountywa/jobs/newprint/4546626)ApplyAdministrative Support Specialist 3 - COMMUNITY SERVICES (OPEN & PROMOTIONAL)Salary$38,333.42 - $53,696.61 AnnuallyLocationWA 99260, WAJob TypeRegularRemote EmploymentFlexible/HybridJob Number24-00160DepartmentCommunity Services (formerly CSHCD)Opening Date06/17/2024Closing DateContinuousFLSANon-Exempt Description Benefits QuestionsJob SummaryThis position works 37.5 hours per week.This position performs specialized support activities for programs or sections, such as payment vouchers; payroll; maintain/manipulate complex computer databases and files; screen and distribute complaints; setup meetings, conferences and schedules. The position allocated to this class is the second level of a three level office support classification series. The Administrative Specialist class is distinguished from the Office Technician class by assigned work governed by laws, rules and regulations requiring specialized knowledge and skill for full performance of duties. The Administrative Specialist class differs from the Office Manager class by the lack of responsibilities for conducting performance appraisals, administering disciplinary actions, and interaction with higher level management in the development of policies and procedures. The Administrative Specialist generally reports to a Section or Program Manager/Supervisor or other Management personnel. The Administrative Specialist classification is distinguished from the Customer Accounting Specialist classification series by duties requiring less accounting education/knowledge and skill and with less than 50% of the time devoted to accounting duties.WHO MAY APPLY: This recruitment is open to all applicants meeting the minimum requirements. Priority consideration will be given to Spokane County employees in a position covered by the Master Contract submitting applications between 6/17/24 and 6/24/24. First consideration will be given to applicants working in Community Services in a position covered by the 1553 Collective Bargaining Agreement (CBA); second consideration given to County-wide applicants in a position covered by the 1553 CBA; third consideration given to applicants covered by the Master Contract CBA; fourth consideration will be given to all other applicants.NOTE: Three (3) professional references are required.TOTAL COMPENSATION: $49,066 - $68,725 annually. Total compensation is an estimate based upon base compensation, median retirement fund contributions, and current employer-paid health and related benefit contribution rates (including medical, dental, life insurance, long term disability, and leave). The actual total will vary depending upon each employee's enrollment choices.Examples of Duties Answers incoming calls; takes messages as appropriate; directs caller to correct individual. Receives and resolves or refers citizen complaints to appropriate authorities. Types legal documents, letters, narrative and statistical reports, minutes, agendas, contracts, bids, etc. using typewriter or word processing program. Proofreads and corrects drafts for grammar, punctuation, spelling, and format. Takes dictation and/or transcribes from tapes and answers correspondence. Compiles data based on research techniques and on statistical compilations which require an understanding of department programs, policies and procedures. Drafts financial, statistical, narrative, and/or other reports as requested. Follows up on actions of a court, committee, board, etc. to ensure that decisions are implemented, documents are prepared and appropriate parties notified. Resolves errors by researching causes and/or remedies which may require contacting the public, vendors or public and private agencies, groups or individuals. Maintains filing systems by deleting, purging and destroying records in accordance with established procedures. Takes and transcribes minutes and/or records hearings and meetings; prepares and distributes follow up materials. Receives work from various sources and reviews and/or processes it for administrative use. Organizes, prioritizes and coordinates production into a usable form for management’s analysis, review and/or release. Provides the public or other clients with information and/or policy and procedure guidelines regarding a wide variety of issues requiring the highest degree of tact, judgment and confidentiality. Responds to public inquiries in a courteous manner; answers inquiries in person and in written correspondence. Reviews for completeness, accuracy or eligibility a variety of routine documents such as correspondence, application or claim forms, agreements and permits. Schedules appointments, meetings, interviews, and/or rooms; makes travel or event arrangements; handles conference or event registrations. Processes and/or enters data or information in computer system; computes fees and issues relevant forms within statutory or office policy limitations; receives and issues receipts for payments for licenses, permits, services, etc. Records documents; prepares documents for recording identifying and logging key items for document recall; logs and tracks submitted and returned documents. Prepares payment invoices, performs data entry and generates payment vouchers; reconciles statements and vendor invoices. Performs payroll duties such as time and wage computation and leave accrual and usage; prepares personnel action forms; orders departmental and office supplies; prepares vouchers and makes purchases. Maintains stockroom including ordering, restocking inventory, bookkeeping, and bill paying. Prepares legal mailings/certifications as required by state and local laws; prepares letters and supporting documents for Board, Committee, or Hearing Body agenda items; arranges for meetings, conferences and hearings. May assign, instruct and check the work of others on a regular and on-going basis. In addition to the duties listed, individuals in this classification may also perform the duties of the lower level Office Technician classification series. Performs other related duties as required/assigned.Minimum Requirements High School Diploma or GED equivalent. Three (3) years of general office or related specialty work experience. May substitute coursework or training in office practices, secretarial science or other related areas for up to two (2) years of the required work experience.Selection Factors Knowledge of grammar, spelling and punctuation. Knowledge of file maintenance techniques. Knowledge of customer service techniques. Knowledge of terminology, and basic procedures in area of assignment. Knowledge of phone etiquette. Knowledge of modern office practices and procedures. Skilled in communicating effectively both orally and in writing, sufficient to exchange or convey information and to give and receive work direction. Skilled in establishing and maintaining effective working relationships with co-workers, supervisors, officials and the general public. Skilled in creating and maintaining filing systems. Skilled in answering phones and greeting visitors. Skilled in applying customer service techniques. Skilled in preparing technical reports. Skilled in performing basic mathematical calculations. Skilled in using office equipment such as phones, copiers, calculators and fax machines. Skilled in using computer and related software applications. Skilled in advanced word processing. Ability to handle interruptions efficiently and effectively. Ability to assign and check the work of others. Ability to research and prepare technical reports. Ability to follow work direction.SPOKANE COUNTYEmployee Benefits SummaryThe following is a brief list of benefits available to Spokane County regular employees. Complete information is available from Human Resources Department. This information is subject to change.PAID TIME OFFSpokane County Observed HolidaysUp to 10 (ten) paid holidays are observed by Spokane County.PTONon-represented and a select group of represented employees receive a bank of hours that combine both vacation and sick leave into a paid time off bank. There is no waiting period to use this time and it starts out at almost 2 days per month accrual increasing in accrual rates annually for first 5 years.VacationFor employees with less than five (5) years of continuous service, the accrual rate is 1 day of vacation each month for a total of 12 days per year. After six (6) months, employees are eligible to take accumulated vacation time. (Please note the vacation time accumulation may vary depending on contract language).Sick LeaveSick leave is earned at 1 day per month and can be taken as the days are accumulated.Other LeavesSpokane County provides several other paid leaves such as: bereavement leave, jury duty and military duty leave.INSURANCE BENEFITSMedical InsuranceTwo plans are currently available: Premera Blue Cross (PPO) and Kaiser Permanente (HMO). Spokane County pays 95% of the premium for full-time employees and 90% of the premiums for spouses and dependents. Premiums are deducted each pay period (pay periods: 15th and last day of the month).2024 Rates:PremeraEmployee Only: $38.04 per monthEmployee & Spouse: $149.52 per monthEmployee & Family: $209.60 per monthEmployee & Child(ren): $136.16 per monthKaiser:Employee: $35.92 per monthEmployee & Spouse: $140.56 per monthEmployee & Family: $196.06 per monthEmployee & Child(ren): $128.58 per monthDental InsuranceTwo plans are currently available: Delta Dental of Washington (PPO) and Willamette Dental (DMO). Spokane County pays 95% of the premium for full-time employees and 90% of the premiums for spouses and dependents.2024 Rates:Delta Dental Willamette DentalEmployee: $5.74 per month Employee: $5.98 per monthFamily: $11.48 per month Family: $11.96 per monthGroup Life InsuranceThe County provides a $25,000 group life insurance policy to employees. The County provides a $10,000 benefit for those represented by 492, 492CS & 492CL. This benefit is paid in full by Spokane County.Long Term Disability CoverageProvides an income protection benefit in the event of a long-term illness or injury at rate of 60% of income up to a maximum of $5,000 per month. Spokane County pays the full premium for this plan. Deputy Sheriff's receive a benefit through their union for disability.RETIREMENTRetirement Plan (401a)Spokane County employees are automatically included in the Washington State Retirement System. Both the employer and the employee contribute to the plan. This retirement plan provides a guaranteed lifetime monthly benefit once vested and eligible for retirement.Additional Retirement Plan Option (457b)Employees may supplement their retirement income and save money on taxes by participating in this optional County program. Roth (after-tax) option is also available through this retirement plan.VOLUNTARY BENEFITSAFLACSupplemental insurance is optional and is provided by AFLAC to help pay for benefits not covered by major medical insurance. The employee pays 100% of the premium.Travel AssistanceProvides additional travel protections anytime you travel more than 100 miles from home. Includes pre-trip information, emergency ticket replacement, and emergency evacuation coverage. This benefit is paid in full by Spokane County.Flexible Spending Plan (FSA)Spokane County sponsors a Section 125 Flexible Spending Account to allow out-of-pocket Medical & Daycare Expenses to be paid with Tax Free Dollars. Premiums are automatically set up pre-tax under the FSA.Voluntary Term Life InsuranceVoluntary Term Life Insurance is additional optional life insurance provided through The Standard Insurance. New employees are guaranteed up to $50,000 for self and $20,000 for a spouse with no medical underwriting needed.WORK/LIFE PROGRAMSEmployee Assistance ProgramEmployees and their family members are eligible to receive free counseling. There are also benefits relating to financial and legal concerns.Reduced Cost Bus Pass ProgramSpokane County participates in a program with STA which discounts bus passes to $5 a month.Wellness ProgramsThere are opportunities for nearby exercise programs at reduced cost and education programs around wellness themes including financial well-being, nutrition and stress reduction.DiscountsThere are local and national discounts available to Spokane County employees.01Why are you interested in this position and what knowledge, skills and abilities do you possess which make you a strong candidate? Include any background you have working in a medical, social service, or similar office environment(s) where you gained familiarity with client charts, related terminology, and technical documents. What specific skills do you believe would be your strengths in this position? What skills would you need to further develop?02Describe your Microsoft Office applications experience and experience with Zoom and Teams.03Provide detailed examples of challenging projects you have undertaken in your professional career. What steps did you take to ensure deadlines were met? Include experience you have supporting multiple individuals and projects.04Describe in detail your skills, capabilities, and proficiency level in the following areas and provide relevant examples for the next 9 questions: Organization, prioritizing work:05Please check the box that applies to your current Union status (if you are not a current Spokane County employee, please select "None of the above apply"). I am in the open position's department and my position is covered by the 1553 collective bargaining agreement I am in another department and my position is covered by the 1553 collective bargaining agreement I am in a position covered by the Master Contract collective bargaining agreement (not 1553) I am in a position covered by another collective bargaining agreement (not 1553 or Master Contract) None of the above applyRequired QuestionAgencySpokane CountyAddress824 N Adams Spokane, Washington, 99260Phone509-477-5750Websitepokanecounty.org/employment