• Schedules office, surgery centers and hospital based medical procedures, for patients with appropriate provider and time/location slot, utilizing appropriate scheduling code.
• Pre-authorizes surgeries through insurance companies and schedules procedures at the designated facility and accurately enters information into the scheduling system.
• Maintains a surgical log for statistical analysis.
• Provides pre-surgical packets to patients confirming date and pre-operative instructions.
• Responsible for coordinating with the surgical facilities for any special equipment or personnel needed for the surgery.
• Ensures all pre-operative labs are ordered, tracked for completion and scanned correctly into the patient’s electronic medical record.
• Effectively utilizes clinical knowledge when determining if appointment is consistent with the diagnosis/indications indicated by the provider.
• Responsible for auditing the automated phone system each day to ensure the call information has been correctly changed and the phone call schedules changed if necessary.
• Verifies and re-verifies scheduling for accuracy before schedules are published.
• Interfaces with appropriate surgery center and hospital staff to ensure a cohesive working relationship in providing patient care services.
• Must treat our patients and our referring physicians with the utmost courtesy and respect whether in person or on the phone.
• Maintains patient confidentiality.
• Performs other position related duties as assigned.

Knowledge in healthcare systems operations such as EMR.
Knowledge of database management.
Knowledge of medical terminology, healthcare coding systems, and clinics functions.
Knowledge of governmental regulations and compliance requirements.
Knowledge of Medicare, Medicaid, managed care, and other third-party payer’s guidelines.
Delivers exceptional patient service throughout all interactions.
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail.
Customer-oriented with ability to remain calm in difficult situations.
Display exceptional customer service skills.
Delivers exceptional patient service throughout all interactions.
Skill in using computer programs and applications including Microsoft Office.
Ability to build relationships with patients and display empathy and compassion to patients.
Ability to work independently and manage deadlines.
Ability to work with other team members and patients in a courteous and cooperative manner.
Complies with HIPAA regulations for patient confidentiality.
Complies with all health and safety policies of the organization.
Customer-oriented with ability to remain calm in difficult situations.

EDUCATION REQUIREMENTS

High School Diploma or equivalent required.

EXPERIENCE REQUIREMENTS

Minimum of one year scheduling experience in a surgery center and/or medical office setting.

EXPERIENCE REQUIREMENTS

Minimum of one year scheduling experience in a surgery center and/or medical office setting.