The General Manager is responsible for all Spooky Nook Sports Ohio operations, performance, and strategy through effective leadership and visionary development and execution. The General Manager is part of the Corporate Leadership Team for Spooky Nook Sports.
Benefits
Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.
As a full-time team member of the Nook, you will enjoy:

• Free family membership to our massive 65,000 sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes.
• Affordable and comprehensive Medical, Dental, and Vision benefits
• Competitive PTO package
• Paid holidays
• 401k program
• 35% discount on food and beverage purchases, including the Forklift and Palate restaurant
• 35% discount on all Nook apparel
• Free child watch (3-hour increments)
• Discounts on academy team programs, birthday parties, personal training, event space rental, and more!
• Local business discounts

Essential Job Functions

• Oversee all operations pertaining to revenue generation and expense for Spooky Nook Sports and the Warehouse Hotel in the Champion Mill location
• Identify primary markets such as Cincinnati, Louisville, Indianapolis, Columbus, Chicago, Cleveland, and Detroit and solicit regional, state, and national companies and organizations for meetings, events and room nights
• Ensure all details for large events are planned including parking, timing, and guest flow
• Identify and improve slower periods of the Company business cycle including weekday and off-season business
• Participate as a member of the Corporate Leadership Team that is responsible for strategy across all Spooky Nook Sports locations
• Provide strategic vision and expertise to all operational departments
• Provide leadership and management to ensure that the Company mission and core values of the company are put into practice
• Develop relationships with key players of large events and tournaments to ensure satisfaction and return of business year over year
• Book all court and surface space for use by internal and external customers
• Evaluate internal programing event approvals for accuracy and profitability
• Approve final budget for Spooky Nook Sports Ohio and ensure growth objectives are met each month and year
• Complete business proposals to ensure highest margin events are booked when competitions for facility space are present
• Motivate and lead a high-performing team; attract, recruit and retain required members of the team as needed; provide mentoring as a cornerstone to the career development of each team member
• Work collaboratively with service departments including HR, IT, Finance, and Marketing to ensure facility needs are met
• Advise the executive management team to develop and implement plans for the systems, processes and personnel designed to accommodate the growth objectives of the company
• Foster a success-oriented, accountable environment within the company
• All other duties as assigned

Basic Qualifications

• Bachelor's degree in Business, Finance, Entrepreneurship, Hospitality, or a related field, or equivalent experience
• An accumulation of at least 10 years of experience in business development, operations, or strategic planning
• At least 5 years of experience in a senior management role with multiple direct reports
• 21 years of age or older
• Dependable transportation to and from work
• Must have a valid Driver's License
• Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
• Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
• Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
• Authorized to work in the United States

Preferred Qualifications

• Master's Degree in Business, Finance, Entrepreneurship, Hospitality, or a related field
• Knowledge of operations and planning for large, banquets, trade shows, corporate meetings, and youth travel sports
• Demonstrated ability to lead and inspire a team
• Passionate about guest service and advocacy
• Thorough knowledge of sales principles, brand, product, and service management
• High level of interpersonal skills and ability to deal effectively with the public to serve as liaison to high profile members of the community and the tourism industry
• Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor
• Self-starting and motivated with the ability to work independently and take initiative
• Ability to multi-task and balance multiple projects/duties at once
• Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
• Integrity: Trustworthy and honest; takes accountability when appropriate
• Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
• Experience communicating with individuals of diverse demographics
• Demeanor to remain calm in tense or stressful situations

Working Conditions

• Work environment: Semi-quiet office environment within an upbeat, high-energy sports and event complex with heavy foot traffic and frequent large crowds.
• Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, sitting and standing. The team member will be frequently required to bend, reach with hands and arms, lift, push, pull, talk, hear, smell, stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
• Lifting requirements: The team member will occasionally be required to lift, push, pull, lower and/or move up to 30 lbs occasionally.
• Noise Level: The noise level in this environment is typically variable.
• Work schedule: The work schedule may fluctuate to including evenings, weekends, and holidays.