41 Client Relationship Specialist Jobs in Chicago, IL
SpotHero is Hiring a Client Relationship Specialist Near Chicago, IL
Who We Are: SpotHero is a fast-growing market leader disrupting the mobility space. Drivers across North America use the SpotHero mobile app, website, and connected car integrations to reserve convenient, affordable parking. Parking companies rely on SpotHero to help them reach new customers, in a tech-forward manner. We connect the dots with leading technology, delivering value to all sides of this exciting, evolving marketplace. We’ve been quite busy, take a peek at some of our recent announcements.
What You'll Do:
- Provide heroic account management to our partners, answering questions and making recommendations around best practices for listing parking on SpotHero.
- Partner with our Growth Managers and Operations team to assist with supporting our largest accounts.
- Interact with our operator partners via centralized phone support and email.
- Become a product expert, knowing our systems from front to back, inside and out.
- Work to maintain agreed-upon service levels, providing timely responses to inbound inquiries.
- Tackle ad hoc projects big and small as requested.
- Identify opportunities for process improvement and collaborate with Supply Operations Management on implementing improvements.
- Secure and safeguard data to preserve its integrity, reliability, and availability and ensure appropriate access levels are maintained.
- Identify and consult with partners on optimization opportunities to increase location and portfolio growth
- Attend in-person client meetings and events.
- Action-Oriented - Maintains a sense of urgency to complete a task and seeks information rather than waiting for it.
- Analytical - Examines information methodically and in detail to solve problems or complete tasks.
- Cross-functional Collaboration - Process of working with multiple individuals to complete a task or achieve a goal.
- Communication - Communicates effectively and efficiently both verbally and in writing.
- Consistency - Ensures the same process is used when making decisions to eliminate perceived inequalities.
- Customer-Focused - Maintains commitment to the SpotHero persona so the marketplace brand is sustained.
- Detail-Oriented - Pays attention to details and learns to understand causes and not just effects.
- Efficient - Ability to work and identify processes with the least amount of waste (time, materials, or other resources) possible.
- Execution - Seeing projects through to completion and meeting deadlines.
- Multi-Task - Execute more than one task at the same time.
- Time Management - Ensures performance and helps maintain desired service levels.
- Self-starter - Display eagerness to jump into projects/initiatives independently
- Bachelor's Degree or equivalent experience
- 1-2 years experience in communications, research, and/or account management.
- Efficient and highly skilled in Google suite and/or Microsoft Office
- Salesforce or other CRM software experience is preferred but not required.
- Ability to maintain a high level of accuracy.
- Manage daily tasks alongside competing priorities.
- Experience working in an office environment.
- Internal: Ops Team, Sales Team, Customer Experience Team
- External: Parking facility administrators, managers, and supervisors
- CRM (Salesforce preferred), G Suite, SpotHero Admin Backend
- Chicago, IL
- Growth Manager I
- Growth Manager II
- Sr. Growth Manager
- Region Manager
- Career game changer – A truly unique experience to work for a fast growing startup in a role with unlimited potential for growth.
- Excellent benefits –
- In the US we cover up to 90% of Medical Premiums, 50% of Dental and Vision Premiums, company-sponsored Life Insurance, 401K, and generous parental leave.
- Flexible PTO policy, generous parental leave, and great work/life balance – We value and support each individual team member.
- Learning Budget Udemy license - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities.
- Annual parking stipend (duh – we help people park!).
- The opportunity to collaborate with fun, innovative, and passionate people in a casual, yet highly productive atmosphere.
- A company that cares about its employees’ unique backgrounds. From Employee Resource Groups to Unconscious Bias Trainings, we want each and every employee to feel like SpotHero is a place where they can bring their whole selves to work.
- A workplace recognized as CityLights award winner by 1871, 2023 Best Places To Work by BuiltIn, and recipients of the Best Company Culture, Best Company for Women, and Best Company for Diversity awards from Comparably!
SpotHero is an equal opportunity employer. We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.
PLEASE NOTE: This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the US and not require sponsorship for employment now or in the future.
Job Summary
Full Time
$42k-53k (estimate)
06/09/2024
07/07/2024
spothero.com
Chicago, IL
200 - 500
Related Companies
The job skills required for Client Relationship Specialist include Microsoft Office, Attention to Detail, Initiative, Communicates Effectively, Time Management, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Relationship Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Relationship Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Relationship Specialist positions, which can be used as a reference in future career path planning. As a Client Relationship Specialist, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Relationship Specialist. You can explore the career advancement for a Client Relationship Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Client Relationship Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Relationship Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Client Relationship Specialist job description and responsibilities
They must be friendly and customer service oriented to foster positive client relationships despite the high-stress circumstances when dealing with dissatisfaction.
03/22/2022: Melbourne, FL
Since they work directly with clients, they often conduct meetings with clients via phone calls, emails or video chats.
03/28/2022: Springfield, OH
Ultimately, an outstanding Client Relationship Specialist will work closely with sales and accounts managers to ensure that all staff preserves relationships with clients.
02/14/2022: Bradenton, FL
Analyzing the Client's Situation.
03/16/2022: Tacoma, WA
Strong problem-solving skills to help clients overcome any obstacles and develop solutions that enhance the clients' efficiency and productivity.
03/25/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Client Relationship Specialist jobs
To maintain this strong client relationship, the client relations manager must consistently work to ensure they satisfy the client.
04/04/2022: Boulder, CO
They often visit different departments throughout the day to discuss the needs of clients and collaborate with them to solve any challenges.
03/29/2022: Davenport, IA
Team building and collaboration abilities when working with other departments to develop strategies that benefit clients.
02/20/2022: Wichita, KS
Verbal and written communication skills to call, email and meet with clients.
03/20/2022: Saint Paul, MN
Negotiation skills when presenting clients with a contract and establishing terms.
04/17/2022: Akron, OH
Step 3: View the best colleges and universities for Client Relationship Specialist.
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