The Company

Spotless Window Cleaning and SoftWash Company provides premium window cleaning, power washing and gutter cleaning services to residential and commercial properties in Richmond, VA and beyond. Voted Richmond's #1 window cleaner for the last three years by Richmond Magazine readers, Spotless is growing rapidly and looking towards the next chapter of growth in our 60-year history. At Spotless, our mission is to brighten the day of each customer with service and quality that exceed expectations. Our five core values guide everything we do:

· Safety

· Integrity & Professionalism

· Superior Customer Service

· Best-in-Class Quality

· Teamwork

The Role

We are hiring a highly motivated and organized Office Manager to help manage a variety of HR and office administrative responsibilities.

A successful candidate will be:

• Customer-oriented
• Highly proactive
• Self-starting
• Detail- and numbers-oriented
• Organized
• A clear communicator
• An unselfish teammate

Job Responsibilities

· Customer Service: Promptly address customer estimate, scheduling, billing and other inquiries; in addition, the Office Manager will share responsbilitiy in customer outreach / follow-up (both via email and phone)

· Billing and Accounts Receivables: Ensure all projects are invoiced, manage & track collections to minimize account balances, and reconcile customer receipts to our CRM system

· Employee Vacation, Attendance and Time Tracking: Use Payroll software to assist General Manager in daily oversight/tracking of employee vacation, attendance, and time tracking for 20 field technician organization; successful partnership with operations management will be essential

· Human Resources: Manage new hire onboarding process, including required paperwork (offer letters, onboarding checklists, I-9's, etc.). You will partner with our operations team to ensure new hires complete all required paperwork and training, as well as manage active employee HR information

· Expense Reporting: Ensure completeness and accuracy of cardholder expense reports to facilitate a timely monthly accounting close

· Performance Reporting: Assist senior management with daily, monthly, and annual KPI reporting

· Other Tasks, As Assigned

Ideal Qualifications

· 3 years experience as an Office Manager or Administrator, preferably in a service business, with responsibilities & experience similar to the ones listed above

· Excellent typing and very adaptable computer software skills

· Advanced MS Excel skills; good familiarity other MS office applications (e.g., Outlook, Word)

· Quickbooks experience is a plus but not required

· Experience managing sensitive payroll, timecard and HR data through an HR & Payroll software application

· Bachelors or Associates Degree

Compensation and Benefits

· Base salary incentive compensation

· Paid vacation

· Paid company holidays

Other Benefits:

• Employee discount