About Us:
Spreedly is the world's leading Open Payments Platform, sitting at the center of a network processing more than $50b of GMV annually. Spreedly's Payments Orchestration platform enables and optimizes digital transactions with the world's most complete payment services marketplace. Built on Spreedly's PCI-compliant architecture, our Advanced Vault solution combines a modern feature-set with rule-based configurations to optimize the vaulting experience for all stored payment methods. Global enterprises and hyper-growth companies grow their digital business faster by relying on our payments platform. Hundreds of customers worldwide secure card data in our PCI-compliant vault and use tokenized card data to enable and optimize over $45 billion of annual transaction volumes with any payment service.
Our vision is that the world is better with a diversified, inclusive payment ecosystem. Our mission is to accelerate commerce with an open, secure, and flexible payment platform that welcomes all payment participants. Our employees help us execute our vision by building a culture focused on autonomy, transparency, and collaboration in a dynamic, high-growth organization.
About the Role:
The Partner Operations Manager is a strategic and detail-oriented role that will work closely with our VP of Partnerships to enhance and streamline our partner-related processes and support Spreedly's partnership ecosystem. This role involves developing, managing, and continuously improving critical partner processes such as onboarding, deal registration, rebates, and certifications. The Partner Operations Manager will provide daily operational support to the Sales, Partnerships, and other cross-functional teams, addressing inquiries related to partnerships.
This role is open to candidates who currently reside in Durham, North Carolina or on the East Coast of the United States. This is a hybrid role with an expectation of two days a week to be spent in our headquarter office in Durham, NC, or, for candidates on the East Coast, frequent visits to our office in Durham, NC.
Responsibilities:

• Process Optimization: Develop and refine key partner processes, including onboarding, deal registration, and rebates, to ensure efficiency and scalability.
• Operational Support: Offer daily assistance to internal teams for partner-related inquiries and support, including post-sales and program compliance.
• Reporting & Analysis: Create and manage reports and dashboards to track performance, support OKRs, and drive revenue growth.
• Documentation & Best Practices: Document processes and best practices to support internal teams and partners.
• Complex Requests Handling: Develop a deep understanding of partner programs to manage complex requests and escalations effectively.
• Cross-functional collaboration: Work with managers across departments to design and iterate on processes and projects related to partnerships.
• Strategic Projects: Lead high-impact strategic projects, from identification to execution, that drive long-term success in the global partner business.
• Cross-Functional Contribution: Represent the Partnership team in broader company projects, ensuring partner needs are integrated into initial planning.
• Continuous Improvement: Assess and redesign partner processes to enhance efficiency and scalability, driving successful project outcomes.
• Engagement & Coordination: Collaborate with Sales, Product, Marketing, Finance, and Enablement teams to ensure partner requirements are met and incorporated into project planning and execution.

Requirements:

• 2-4 years of experience in a partnerships or operations, in a SaaS, payments, and/or e-commerce environment
• Experience working directly with sales/partner sales teams and partners
• Excellent problem-solving, project management, and interpersonal skills
• Proven ability to thrive in a fluid, fast-paced environment
• Polished verbal and written communication skills, with experience presenting to senior partners and stakeholders
• Ability to be a thought partner to senior leaders - you have a knack for bringing stakeholders together and the confidence to keep them aligned with the goals of our partnerships program
• Bachelor's degree in business or related field
• As this role will primarily collaborate with partners based out of the US and the UK, fluency in the English language, both written and spoken, is required

We Offer Our US-based Employees:

• Competitive salary Equity
• Outstanding Medical and Dental benefits, including 100% employer-paid options
• Company-paid Life and Disability insurance
• Optional vision and supplemental insurance options, and various Flexible Spending Accounts (FSA)
• Open Paid Time Off policy 12 weeks of paid leave for new parents
• Matching 401(k) plan (5% up to $5,000 yearly)
• Monthly home working/digital lifestyle stipend, new MacBook, and one-time accessory reimbursement
• LinkedIn Learning subscription
• Access to company-paid professional coaching service
• Visits to HQ in Durham, North Carolina for remote employees

Spreedly is an equal opportunity employer. We are committed to fostering, cultivating, and preserving a culture of diversity, equity, inclusion, and belonging. We actively work to drive out even unintentional discrimination in our hiring processes via practices like blindly graded work samples, structured interviews, and diversity awareness training.
Due to the sensitive nature of what Spreedly does - handling payment data - finalist candidates must complete a successful background and reference check.
At this time Spreedly is unable to provide sponsorship for employment, and we are not set up to support remote employees who reside in California or New York. In order to be considered for employment, applicants must be currently legally authorized to work in the job location country and not require future sponsorship in order to continue working in that country.
We appreciate your interest in our company. Because of the high volume of resume flow, we may only respond to those candidates that we think will be a potential fit.