Immediate opening for Bilingual Collision Center Customer Service Representative

Lewis Collision Center a family-owned state of the art collision repair facility has been serving the Northwest Arkansas area for over 77 years.

We pride ourselves on above average quality repairs, top notch customer service, and a commitment to always doing things right. We have a great benefits package including but not limited to, Medical, Dental, and Vision insurance along with supplemental plans such as Voluntary Life and Disability plans. We also offer paid holidays, vacation, and 401k with match.

Job brief

We have an immediate opportunity for an experienced, bilingual Customer Service Representative. The Customer Service Representative is the first person a customer sees when they enter the Collision Center. They are responsible for providing administrative support to body shop operations. This position is a Full-Time hourly position. $14 - $18 per hour based on experience.

Essential Duties

• Greet all customers upon arrival, qualify the customer and vehicle and determine their specific needs
• Answers incoming phone calls in a polite professional manner. Directs caller to appropriate department or individual or takes a thorough message
• Based on customer input, assure their understanding of the collision repair and claims process
• Open repair orders for vehicles coming into the body shop for repairs. Obtain necessary customer information to begin the process of damage appraisal and repair
• Receives cash, checks, and credit card payments from customers and records the amounts received
• Maintain contact with the customer during the repair and inform them of anticipated delivery status changes
• Closes repair orders on the computer system in a timely manner
• Files repair orders
• Reconciles cash drawer daily, as directed by the accounting office
• Follows up on body shop accounts receivable to maintain satisfactory levels of payment.
• Help to resolve customer concerns
• Assisting body shop manager as necessary
• Maintains a professional appearance and work environment
• Other tasks as assigned

Requirements and Skills:

• Bilingual preferred
• Strong Interpersonal skill
• Knowledge of sales and customer service
• Well Organized

Benefits we offer:

• Stable upwardly mobile employment with a growing company
• Winning culture and excellent work environment
• Comprehensive benefits including Medical, Dental, Vision, 401(K), paid time off, and much more
• Great earning potential
• Forward thinking company with state-of-the-art equipment and technology
• 401(k) plan with company match
• Fun company events!

We are a high-performance company, looking for a high-performance Customer Service Representative. If you're a hard-working individual who provides world class service, this is a great opportunity for you.

The Lewis Automotive Group is an equal opportunity employer. It is our policy to comply with all applicable state and federal laws prohibiting discrimination in employment based on race, age, color, sex, religion, national origin or other protected classification.