Mission

This role is to obtain supporting documentation to research and resolve customer deductions and chargebacks for respective customer base.

Objectives

• Obtain supporting documentation to research and resolve outstanding customer deductions/chargebacks.
• Includes working closely with customer directly, sales, brokers, finance, customer service, or supply chain.
• Identify and properly assign reason codes to customer deductions for credit reporting and performance metrics.
• Provide proofs of delivery as necessary.
• Prepare chargeback notices/documentation for distribution to customer and/or credit specialist for collection. Integrates quality at the source thinking and activities in daily, individual, team and project work. (Applies to all job duties 100%)
• Utilizes quality/process tools and methodology in daily individual work
• Utilizes quality/process tools and methodology on teams
• Defines and documents individual processes within sphere of control
• Ensures that others are trained as back-ups on (processes) within the area/department
• Improves processes within sphere of control
• Identifies waste and rework and enacts plan to improve/solve
• Checks satisfaction of internal customers through use of quality tools and Customer/Supplier

Education and Experience

• Two-year degree minimum
• 2 years relevant work experience required
• Experience with SAP is a plus
• Strong written and verbal communication skills
• Excellent organizational skills
• Very detail-oriented
• Analytical skills preferred
• Accomplished user Microsoft Office (Excel & Word)

Behavioral Competencies

• Ensures Accountability Holding self and others accountable to meet commitments
• Drive Engagement Creating a climate where people are motivated to do their best to help the organization achieve its objectives
• Instill Trust Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Drive Results Consistently achieving results, even under tough circumstances
• Consumer/Customer Focus Building strong customer relationships and delivering on customer-centric solutions
• Critical Thinking Making Sense of complex, high quantity, and sometimes contradictory information to effectively solve problems
• Being Resilient Rebounding from setbacks and adversity when facing difficult situations
• Optimize Work Processes Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement