What are the responsibilities and job description for the Retail Senior Program Manager position at SPS COMMERCE?
Description
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain!
Position Summary:
We’re seeking to hire a Senior Program Manager who will be working directly with our Retail customers. Your primary responsibilities will be as a member of the program management team and will have primary responsibilities around managing leads delivered from SPS Commerce Partners (retailers) via formal engagements to drive maximum adoption in the shortest amount of time possible. The candidate will be considered the subject matter expert on trading partner on-boarding best practices and act as the key point of contact for all new Partner Enablement Programs. The Senior Program Manager is considered an internal expert on driving adoption rates for external customer acquisition programs.
Key Responsibilities:
- Engage in the planning and implementation of the more complex community programs of varying sizes (250-1000 vendors)
- Plan and create strategies, tactics, activities, and materials for the purpose of conveying the customer's message to their community while driving maximum adoption within program timelines
- Draft, Package and distribute communication materials internally and externally
- Develop and execute training for sales team to execute on trading partner outreach
- Serve as liaison between the Partner (retailer) and its customers, and internal constituents, working collaboratively with the account team to understand dependencies and adjust outreach approach and campaign timelines accordingly
- Provide meaningful recommendations and coaching to Partners to keep them on track with meeting their intended goals including vendor escalations and messaging execution
- Balance when to escalate internally / manage issues independent of assistance while managing exceptions, priorities and workload
- Provide recommendations (internally/externally and at all levels) to improve performance that demonstrates how best practices impacts overall performance
- Provide program forecast recommendations based on best practice score and prior experience; forecast actuals are generally on target
- Mentor Associate level Program Managers via large engagement assistance
Location:
This role will office out of Minneapolis, MN, onsite 2-3 days per week.
Required Qualifications:
- Bachelor’s degree or equivalent experience PLUS 5 - 8 years relevant experience
- Proven competence with Microsoft Office (e.g., Word, Excel, PowerPoint, Outlook); expert level Excel skills and web analysis and reporting tools
- Clear, concise, and confident communicator (verbal, non-verbal, written), able to facilitate communications and problem resolution internally and externally
- Strong project management and organizational skills with an eye for detail
- Experience facilitating communications and problem resolution (both with external and internal personnel)
- Must be comfortable operating in a fast-paced, highly dynamic environment and exhibit grace under pressure
- Ability to travel 1-2 times a quarter
Preferred Qualifications:
- Retail experience
- Salesforce experience
What We Offer:
SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.
Commitment to our Employees:
At SPS we power connections that drive the world of commerce forward, and our success depends on making strong decisions, fostering innovation, delivering unparalleled customer solutions, and driving outstanding business performance. We achieve this by creating an environment where every employee feels a true sense of belonging. We embrace diversity, equity, and inclusion, ensuring everyone feels accepted, valued, and empowered to make a meaningful impact.
We are committed to affirmative action and equal opportunity in all aspects of employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
