Job Title: Facility/Office Services Supervisor

Reports To: The Facility/Client Services Supervisor will report to the Facility/Client Services Manager, Client Manager, Client Director, or equivalent leadership.
Job Overview:

The Facility/Client Services Supervisor position is to sit on-site with our client and oversee multiple sites or projects within facilities and office services needs. This position is responsible for managing the facility’s operations with a focus on mail distribution, client services, and overall facility maintenance. This role involves coordinating and overseeing mailroom activities, ensuring high standards of client service, and maintaining a safe and efficient working environment. The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies in correlation with the Client Services Manager. This position will act as the primary daily client when dictated by higher level leadership. While overseeing the staff onsite for all supervisory functions required.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.

Duties and Responsibilities:

-Oversee daily operations of the facility, including maintenance, cleaning, and repairs.
-Coordinate with external vendors for facility services such as HVAC, janitorial, and security.
-Ensure compliance with health and safety regulations and company policies.
-Manage facility supplies and equipment, ensuring timely ordering and stock levels.
-Supervise mailroom staff and oversee all mail handling processes, including sorting, distribution, and dispatch.
-Ensure timely and accurate processing of incoming and outgoing mail and packages.
-Implement and maintain efficient mailroom procedures and workflows.
-Address and resolve any issues related to mail and package handling.
-Act as a point of contact for clients, addressing their inquiries and resolving any issues related to facility services.
-Ensure that client service standards are met and exceeded, providing a high level of customer satisfaction.
-Coordinate with internal departments to address client needs and service requests.
-Maintain accurate records related to facility operations, mail distribution, and client service interactions.
-Prepare reports on facility performance, mailroom metrics, and client service feedback.
-Assist in budget management and expense tracking for facility operations and mail services.
-Lead, train, and develop facility and mailroom staff to ensure high performance and adherence to company standards.
-Conduct regular performance reviews and provide feedback and support for professional development.
-Foster a positive work environment and promote teamwork and collaboration.
-Develop and implement strategies to enhance client satisfaction and improve service delivery.
-Handle client complaints and concerns professionally, ensuring timely resolution and follow-up.
-Collect and analyze client feedback to inform service improvements.

Competencies:
-Results-oriented.
-Driven by client satisfaction.
-Strong integrity, solid business ethics.
-Excellent presentation and interpersonal skills.
-Excellent English written and oral communication skills.
-Expert in customer service skills, professional attitude and appearance.
-Good organizational skills.
-Ability to maintain confidentiality.
-Attention to detail.
-Ability to function with a high level of patience, tact and diplomacy to defuse anger and collect accurate information.
-Able to convey information and ideas through speech in ways that others will understand.
-Able to listen to and understand information and ideas presented through spoken words and sentences.
-Able to speak clearly so listeners understand, identify and understand the speech of another person.
-Be personable, articulate, knowledgeable and professional in presenting oneself in a professional setting.
-Flexibility in dealing with simultaneous projects.

Qualifications and Education Requirements:
• High School Diploma (or equivalent) required. Higher level degree preferred in: Facility Management, Business Administration, Information Management, Construction Management, Engineering, or similar.
• 5 years working in corporate services or facilities related field
• Previous management, supervisor, or lead experience
• Hospitality experience a plus
• Ability to build strong client relationships
• Exceptional computer skills
• Driven by client satisfaction, with proven track record of diplomacy and ownership
• Strong integrity, solid business ethics.
• People leader with team development skills
• Creative strategic thinker
• Required to maintain an overall professional appearance and attitude
• Adhere to all policies and procedures required

Physical Demands:
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Physically able to talk on the phone and input data simultaneously.
• Ability to lift or move 40 lbs. or greater frequently.
• Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.

Travel: Some local travel is required for this position. Approximately up to 25%.

Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.