Job description

SPYHOUSE COFFEE ROASTERS - ROCHESTER (2nd St SW)

Job: Barista/Server
Job Type: Non-Exempt Role Evening Shifts, some Day Shift when available
Reports To: Café Manager, Coffee/Shift Leads

About Us:
FairWave Coffee Collective champions local coffee brands, including The Roasterie, Messenger, IBIS Bakery, Black Dog
Coffee House, Filling Station Coffee Garage in Greater Kansas City, and Spyhouse Coffee, UP Café, Folly Coffee in Greater Minneapolis (and now Rochester!). The
Collective is a root system for locally-owned coffee shops grounded in these guiding principles:

1. Sourcing the highest-quality specialty coffee beans from farm-direct relationships respecting every hand in the journey.
2. Mastering the art and science of coffee roasting.
3. Investing in the people and experiences to bring out the best of each local brand.

The Collective includes market-leading local coffee brands that operate in their respective markets to drive world-class coffee, bakery, and culinary experiences for customers.

Job Overview:
We are looking for a Barista/Server to prepare and serve hot and cold beverages, including various types of coffee, tea, select beers & wines. This position is weekend based with some weekdays available. Part-time is available with full-time hours becoming available.

Barista responsibilities include educating customers on our drink, food, & pastry menus, making recommendations based on their preferences, up-selling special items and taking orders. To be successful in this role, you should have customer service skills and knowledge of how brewing equipment operates. You should also be able to work various shifts.

Ultimately, you’ll ensure that all our guests have a legendary customer experience.

Duties/Responsibilities:
Customer Service. At Fairwave we expect our team to provide our guests with superior customer service standards.
Our aim is to provide a memorable, positive experience to all of our guests that is second to none in our industry.

• Welcomes guests in a friendly and professional manner.
• Educates customers by presenting and explaining the coffee drink menu, food, and pastry menus, answering questions.
• Answers all phone calls in a professional friendly manner.
• Engage in promotions set out by the company.
• Prepares and sells beverages in a quick and efficient manner while following all proper recipes to the highest quality standards.
• Generates revenue by attracting new customers, defining new and expanded services and products.
• Dial in espresso
• Sets pastry display
• Crafts beautifully presentation of drinks.
• Builds relationships with customers through coffee education and friendly engagement.

Operations. At Fairwave we ask our team to stay up to date on best practices to ensure that we are always operating at full capacity. Part of operations requires relationship building, so as a contributing team member you can effectively and efficiently communicate to peers and leaders and vice versa.

• Maintains inventories by replenishing coffee bean supply, stocking coffee brewing equipment, maintaining supplies. Stocking, replenishing, & merchandising retail products.
• Keeps equipment operating by following operating instructions, troubleshooting breakdowns, maintaining supplies, performing preventive maintenance, calling for repairs.
• Maintains safe and healthy work environment by following organization standards and sanitation regulations.
• Follows all proper cash handling procedures.
• Takes initiative to maintain visual appearance of the entire space.
• Improves quality results by studying, evaluating, and redesigning processes, staying current with product & process changes, and maintaining & improving the appearance of the store and coffee bar.
• Updates job knowledge by participating in educational opportunities, reading coffee retail trade and food service publications, maintaining personal networks.
• Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Follows all proper food and beverage safety procedures as outlined by the health department
• Maintains all company standards as well as that requested by any of the company’s affiliates.
• Maintains a positive attitude. Treat everyone with respect, including guests, coworkers, management, baristas, and production teams.
• Thoroughly follows through with all daily, weekly, monthly cleaning assignments.
• Frequent table touches for personalized guest experience.
• Helps in other areas as needed. Such as running food, helping in the kitchen and dishwashing.
• Follows all proper safety procedures.
• Follows managers’ and supervisors’ instructions.
• Communicates in a clear, professional manner.
• Supports the management with any special requests or initiatives.

Qualifications/Skills:

• Listening.
• Excellent verbal and written communication skills.
• Customer focused (customer is always top priority).
• Superior customer service.
• Basic safety.
• Action oriented (Do something).
• Organization.
• Suggestive selling.
• Attendance and punctuality.
• Customer relationships.
• Integrity.
• Positive attitude.
• Flexibility in scheduling and job duties.
• Ability to handle hot and cold products.
• Able to lift up to 25 lbs.

Preferred Education/Experience:

• High school diploma, GED, or equivalent preferred.
• Prior café or coffee shop experience a plus.
• Familiarity with telephone, office, and point-of-sale software.

Here’s What’s In It For You:

• Be part of a growing company with a family of iconic coffee brands.
• Free coffee (on shift), awesome merch and coffee bag discounts.
• Discounted coffee/tea drinks on days off.

Disclosures:
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

FairWave Coffee Collective is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

Background check will be performed and must be passed for all external candidates. Must follow all company policies, complete anti-sexual harassment, and anti-bias in the workplace training.

Job Types: Full-time, Part-time

Salary: From $13.00 per hour

Benefits:

• Employee discount
• Paid time off

Restaurant type:

• Bar
• Café
• Coffee shop

Shift:

• 6/7 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• One weekday available
• Weekend availability required

Ability to commute/relocate:

• Rochester, MN 55902: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• coffee/cafe: 1 year (Preferred)
• Barista experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Job Type: Full-time

Pay: From $13.50 per hour

Expected hours: 30 – 38 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid sick time
• Paid training

Restaurant type:

• Bar
• Café
• Coffee shop
• Fast casual restaurant

Shift:

• 8 hour shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Experience:

• Guest services: 1 year (Preferred)
• Barista experience: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person