35 Guest Experience Representative Jobs in Nashville, TN
Squeeze Massage is Hiring a Guest Experience Representative Near Nashville, TN
A bit about us: Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies the process, allowing guests to book, set personalized preferences, pay, tip, rate, and review all their fingertips so they can walk in and figuratively float out. Easy, peasy, Squeezy!
Benefits & Perks
- 100% work from home
- Flexible schedules as well as full-time status at 32 hours per week
- Paid sick leave
- Health benefits and 1-week paid vacation for our employees who work just 32 hours or more
- Nurturing supportive environment no matter where you're at in your career.
- Rewards for being recognized by your peers.
- Feel-good partnership with Canine Companions (for every membership sold, we donate a day of canine support to a person with a disability)
- You are experienced in resolving guest issues via email for high-volume B2C technology businesses
- You are technically proficient, a self-starter, and adaptive to change
- You're curious and confident. You have experience prioritizing multiple tasks in a fast paced environment
- You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who interacts with you
- You radiate positivity and inspire trust through teamwork
- Words that describe you include: creative, energetic, and detail-oriented
- You have a hospitality orientation, are gracious and patient, and warm in nature with strong communication skills
- Beyond ensuring an amazing experience, you are eager to join a guest-first brand dedicated to transforming the massage experience for our guests, as well as for you and your future
- You are passionate about all things health and wellness and wholeheartedly believe in the benefits of massage for a balanced lifestyle
- You can’t help but grow and are constantly striving to be your best self, and you’re excited to leap into a rewarding adventure with Squeeze
- Respond to guest via email, phone, and SMS.
- Leverage internal tools to support our Operating Partners and their teams via Slack
- Expert at all things app-related! The Squeeze experience is completely digital end-to-end so you’ll assist guests with downloading our app, setting up their account, booking appointments, becoming a member, and so much more
- Serve as the liaison that connects guest feedback with internal teams such as Studio Management, Front of House Operations and the Corporate Team
- Demonstrate expertise in all technologies used to support all Guest inquiries
- Identify opportunities to improve the guest experience, internal processes and tools
- 2 years experience working in customer service at a high-volume B2C technology business
- Excellent people skills and a strong focus on customer service
- Strong written and oral communication skills
- Outstanding problem solving and troubleshooting skills
- Able self-starter with the ability to multitask in a dynamic startup environment
- 1 year Experience working with Zendesk preferred
- Must be able to work weekends
ou39Ezrg0V
Job Summary
Part Time
$47k-58k (estimate)
06/22/2024
07/20/2024
The job skills required for Guest Experience Representative include Customer Service, Problem Solving, Communication Skills, Troubleshooting, Teamwork, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Experience Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Experience Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Experience Representative positions, which can be used as a reference in future career path planning. As a Guest Experience Representative, it can be promoted into senior positions as a Customer Service Team Leader that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Experience Representative. You can explore the career advancement for a Guest Experience Representative below and select your interested title to get hiring information.
Similar Jobs
Popular Articles
