Service Manager

Come join the TEAM! SR1 Companies is an employee owned company and we are seeking a long term employee that wants to grow their career! Safety, reliability, attitude, and work ethic are very important to us. Prior experience as a Service Manager, Assistant Service Manager or Service Writer in a dealership is required.

We are looking for someone that is excited for growth, works well with others in a high speed environment, thrives on being successful, and excited to represent YOUR company!

Responsibilities consist of, but are not limited to:

• Manage a team of 5-10 Service Technicians, Forklift/Tractor Operators, and Cleaner.
• Coordinate the inspection, prep, repair, and detailing of a large amount of trailers and campers for the Sales Department
• Answer phone calls and assist customers with a wide range of service needs.
• Write up repair orders.
• Implement processes to create better flows of business.
• Facilitate all service-related employee’s scheduling and time off request approvals.
• Audit all service-related employee’s time cards each Monday morning to ensure accuracy and honesty before signing off on them and sending them to HR.
• Respond to all digital service requests and help customers get their problems solved and appointments scheduled.
• Communicate with the General Manager, the Sales Department, upper management, other stores, manufacturers, suppliers, customers, and others via email in a timely and professional manner.
• Track technician productivity and quality.
• Meet with each tech and yard person at least once per week. Listen to their feedback. Coach them to do their best and be quality team members with positive attitudes.
• Hire, fire, and issue warnings as needed.
• Type job descriptions and post jobs on really when they are needing to be filled.
• Interview candidates.
• Bring on and facilitate training for new employees.
• Track weekly and monthly Service Department productivity and profitability.
• Monitor, implement, and enforce safety processes as needed. Ensure proper OSHA compliance. Look out for your employees well being and safety at all times.
• Ensure a clean and organized work environment in the Service Department office, garage bays, and the entire lot.
• Work alongside the yard employees to tackle large scale lot-related projects such as snow removal after big storms and full lot resets.
• Implement processes and inventive plans to generate positive 5-star Google reviews for the Service Department.
• Maintain an overall professional environment in the department.

Pay is:

$80,000 to $130,000 based on experience

Schedule is:

Monday to Friday: 8:00a to 5:00p and Saturday 8:00a to 3:00p during the summer (When working Saturday's, you would have either Tuesday, Wednesday, or Thursday off for that week keeping a 5 day work week).

SR1 Companies offers an excellent benefits package to our employees including:

• Competitive wages
• Medical, Dental, Vision
• 401K with employer match
• Employee Stock Ownership Program options
• Paid Time Off

Benefits:

Group Vision & Dental Plans - Eligible the first of the month following 30 days of employment.

Subsidized Health Insurance - Eligible the first of the month following 30 days of employment.

401(k) Plan with Employer Match - An employee becomes eligible once they have worked 1000 hours, have hit their year anniversary, and have passed one of the two enrollment dates (01/01 or 07/01).

Employee - Employer

• 1% - 1%
• 2% - 2%
• 3% - 3%
• 4% - 3.5%
• 5% - 4%

Paid Holidays (after 90 days of employment):

• New Years Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Earned Paid Leave - Available after 90 days of employment.

Vacation Time - 40 hours of vacation after one year, eligible to utilize any accrued vacation after 90 days of employment.

Job Type: Full-time

Pay: $80,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• Day shift

Work Location: In person