SSD Alarm has an opening for a highly motivated Fire & Security Systems Project Manager to join our dynamic team. We are seeking experienced individuals who are interested in a long-term career path and are available to direct the day-to-day operations of staff while they are engaged in the construction installation and in-service testing of all Security Systems and Fire Projects to include infrastructure design, procurement, build and testing with the project being managed.

Responsibilities:

• Follow all company policies and procedures and enforce those with others
• Monitoring field schedules and technician progress throughout the day while working with coordinators to consider best routes to minimize windshield time
• Communicate with customers by telephone, email and in person while utilizing good judgement when choosing the appropriate method of communication
• Performing client site walks and surveys while collaborating with the sales team
• Attend company training when required (may require travel)
• Overseeing projects according to specifications, project details and financial budgets, including project field execution, coordination, project estimating and design; ensuring quality control.
• Improving productivity, quality and field installation standards
• Selling and estimating of change orders and service contracts
• Maintaining customer satisfaction by executing well thought-out and planned installation of systems
• Demonstrate systems for clients and explain details such as the causes of false alarms
• Building a technical team by recruiting, selecting, training, coaching, mentoring, counseling and disciplining while providing feedback and recommendations to management on their progress
• Learning our products and services and keeping up-to-date with changes. Provide expert advice to management on technical issues
• Providing feedback to the company regarding trends, service failures or customer concerns and implementing appropriate changes
• Establishing and maintaining lasting relationships with clients by providing excellent support and response times
• Investigating and solving customers' problems, which may be complex or long-standing and have been passed on by service technicians
• Meeting with other departments, branches and managers to discuss possible improvements to the department
• Supporting the field staff and management with a sense of urgency
• Inventory management and just in time part ordering
• Provide client support after hours, holiday and weekends as needed
• Perform other duties as assigned

Requirements

• Minimum of five years of industry experience
• Education: Must have a high school diploma or GED equivalent.
• Relevant qualifications, such as certificates or diplomas are desired
• Ability to coach others
• Diagnose errors or technical problems and determine proper solutions
• Seasoned professional
• Highly organized
• Analyzing information/Problem solving
• Develop long-term relationships with clients while maintaining a high level of customer satisfaction
• Ability to handle client complaints or conflicts
• Confident in facing confrontations
• Develop positive and productive relationships with sales and field staff
• Teamwork oriented
• Support management
• Results driven
• Meticulous in detail
• Excels in time management
• Computer skills along with some networking skills
• Proficient in Microsoft Outlook and Word
• Make sound decisions in the absence of detailed instructions
• Self-disciplined
• Good writing skills
• Ability to prioritize and multi-task in a fast-paced environment
• Excellent verbal communication skills
• Adaptability
• Ability to learn new products, systems, programs and skills
• Knowledge of NEC, Building/Construction
• Reading and interpreting construction plans
• Knowledge of Fire Alarm, Burglar Alarm, CCTV, and Access control
• Good driving record
• Balancing competing demands while staying ahead of deadlines
• Traveling as needed

Physical Requirements:

• The ability to communicate effectively by phone, fax, email, in person and the ability to read, write, type, kneel, stoop, reach and use stairs.
• Pull and lift up to 80 pounds of weight and safely climb ladders while carrying 40 pounds.
• Must have the ability to respond quickly to sounds and dangerous situations.
• Requires the ability to move safely over uneven terrain or in confined spaces.

Knowledge of

• NEC
• Fire Alarm
• Intrusion Alarm
• CCTV
• Access Control

Pluses

• Journeyman Fire Card, Texas Fire License, Reg 4
• Certification, Nicet Certification, Notifier Experience, Lenel Experience,
• S2 Experience, SQL Database Administration, Alarm Agent Card

Benefits:

We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401(k), medical, dental and vision insurance, life insurance, paid company holidays, and paid vacations. *SSD Alarm is an Equal Opportunity Employer. Employment contingent upon successful completion of post-offer background screening and drug testing. All resumes held in confidence.