Location West Chester Township, OH

We are looking for an individual who will maintain customer relationships by handling customer inquiries, orders and request in a professional and friendly manner.

Preparing quotes as assigned, based on customer specifications, blueprints and company capabilities in a timely manner. This person will coordinate and communicate with all affected internal and external shareholders in order to meet our customer expectations.

Job Responsibilities

• Receive and handle customer orders and issues via telephone, fax, email and customer portals and enter orders into Shoptech E-2 ERP system.
• Review order size, pricing with price breaks, minimum production requirements to ERP information, highlighting items with issues before accepting.
• Quote parts based on company capabilities and guidelines.
• Prepares work to be estimated by gathering proposals, blueprints, specifications, and related documents.
• Identifies labor, material, and time requirements by studying proposals, blueprints, specifications, and related documents.
• Computes costs by analyzing labor, material, and time requirements.
• Interface with production, purchasing and shipping to identify and troubleshoot issues.
• Maintain courteous, effective customer contact regarding inquiries / orders / forecasts and coordinating solutions when necessary.
• Follow up to ensure customer satisfaction.
• Monitor Kanban system entering orders to meet expected customer usage.
• Attend team meetings.
• Maintain customer information in ERP system.
• Other administrative duties as assigned

Job Requirements

• High School or GED.
• 3 year experience in fabrication and / or metal stamping.
• Blue print reading.
• Strong computer literacy with Word, Excel (Shoptech E2 experience a plus)
• Autocad / Sigmanest experience a plus
• Strong verbal and written communication skills
• Self-starter
• Strong organizational skills
• Accurate data entry and paperwork
22 hours ago