About the Opportunity

Due to our continued growth, SSI USA is looking for a permanent, full-time Systems Administrator to join the IT department. This position will require the candidate to work in our US office, located in Mobile, Alabama full-time and will report to our IT Manager based in our Canadian office. This position is a fantastic opportunity for someone wanting to work with a high-performing IT team. The successful candidate will be part of a team of IT experts who continually push the boundaries of the technologies and methodologies of effective information technology.

SSI is a global Software Company servicing the needs of the offshore and marine industries all over the globe for over 30 years. We are proud to offer a fully inclusive culture and workplace welcoming ALL people with relevant skills and experience to our flat organizational structure, working with self-directed teams using Agile Principles as well as our own defined SSI Principles to guide us in our daily work.

Responsibilities:

• Provide support for Internal Employee requests via our helpdesk portal, analyze problems, and escalate issues, when necessary.
• Communicate technical information to nontechnical users
• Troubleshoot desktop and printer hardware and software issues; resolve issues to the end user's satisfaction.
• Install, configure, and test all new workstations, peripheral equipment, and software.
• Troubleshooting, LAN/WAN and connectivity issues.
• Ensuring the integrity of data storage and backup systems.
• Using security tools to protect the network from hackers, malware, and other threats.
• Anticipating problems and resolving them before they impact users when possible.
• Testing software and reviewing application logs.
• Adding, removing, or updating user information like passwords or internal email addresses.
• Working with other System Admins and Architect to implement and maintain projects
• Create and maintain documentation of processes, procedures, and technical guides

Requirements:

• Minimum of 5 years of experience as a System Administrator in a Windows environment.
• Proven experience supporting Windows based environment Microsoft Windows Server family.
• Strong knowledge of Active Directory, DNS, DHCP, Group Policy, and other core Windows server services.
• Familiarity with Microsoft Exchange Server and Office 365.
• Knowledge in server hardware, storage systems, and RAID configurations.
• Understanding of networking concepts and protocols (TCP/IP, VLANs, routing, etc.).
• Excellent problem-solving skills and attention to detail.
• Effective communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.
• Must be a US citizen or a permanent resident in the U.S.
• Willingness to learn new technology and procedures.
• CompTIA Certification

Beneficial to have:

• Maintain, troubleshoot, repair, and administer local area networks (LANs), wide area networks (WANs), computer workstations, connections to the Internet, and peripheral equipment.
• Implement network traffic and security monitoring software and optimize systems performance.
• Experience working with next-generation firewalls.
• Experience with virtualization technologies such as VMware.
• Experience with patch management.
• A university degree, diploma in computer science or related IT certificates.
• Microsoft certification(s) MCSA or MCITP
• CISCO certifications(s)
• CCNA
• Knowledge of CMMC