PRIMARY RESPONSIBILITIES

• Responsible for assuring compliance with all quality and regulatory standards, identifying and measuring key performance and quality indicators, and continuing job-specific education for self and staff. Ensures timely completion or recertification/retraining of key security skills such as CPR, defense and arrest tactics, Crisis Prevention Institute training, etc.
• Represents Security Services as part of the Environment of Care (EOC) and Emergency Preparedness Committees for each assigned entity. Reports security-related information and develop security-specific goals based on communication with organizational leadership. 
• Provides direction and coordination of security services may include contracted valet service, employee badging and access control management, visitor management, employee shuttle operations, operator services, transportation services, and parking operations.
• Assures excellent customer service by knowing, practicing, and reinforcing identified customer service behaviors. Develops customer service goals and action plans based on customer feedback; measures and response to customer feedback; creates an environment where responsiveness to customer needs is a priority.
• Responsible for recruitment and selection of qualified staff; assess and improve staff competency through orientation, mandatory and other ongoing training programs; evaluates staff performance and provides opportunities for staff growth and development; encourages participation in decision-making and shared accountability.
• Designs, implements, and evaluates a system for scheduling staff; evaluates and redesigns workflow and responsibilities to provide efficient services including incident debriefings with staff after critical incidents and conducts follow-up support actions with affected staff.
• Designs, assesses, monitors, programs, and operates the building security alarm, video management, and access control systems for all buildings in their purview, to include working with contractors to insure that all systems are operating as designed.
• Supports the processes that are in place to develop, affirm, support and implement organizational policies; evaluate staff compliance with entity department policies and procedures and take remedial action when necessary including the use of counseling and/or the disciplinary process.
• Performs risk assessments assigned sites and augments security as necessary to mitigate any identified risks. Analyzes security metrics and trends to align resources and staffing proactively to reduce incidents.
• Prepares monitors and administers budget within designated parameters. Proactively identifies and submits capital project requests during the annual budget process.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

EDUCATION

• Bachelor's degree in police administration, law enforcement or related field, or equivalent years of experience and education

EXPERIENCE

• Five years' experience, with two years' in leadership

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.