What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at SSN Hotels?
Overview
We are seeking a dedicated and personable Night Auditor / Front Desk Agent to join our team in delivering exceptional hospitality experiences. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring that every visitor feels valued and cared for. The ideal candidate will possess strong communication skills, a passion for guest relations, and the ability to manage various front desk operations efficiently.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes smoothly, providing guests with all necessary information regarding their stay.
- Handle guest inquiries and resolve issues promptly and effectively to enhance guest satisfaction.
- Maintain accurate records of room availability, reservations, and billing information using hotel management software.
- Operate phone systems professionally, demonstrating excellent phone etiquette while addressing guest requests or concerns.
- Collaborate with housekeeping and maintenance teams to ensure rooms are prepared for incoming guests.
- Promote hotel services and amenities to enhance the overall guest experience.
- Assist with administrative tasks as needed, including filing, data entry, and managing correspondence.
Experience
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Strong knowledge of hotel management systems is an asset.
- Excellent interpersonal skills with a focus on guest relations and hospitality management.
- Ability to remain calm under pressure while managing multiple tasks efficiently.
- Familiarity with phone systems and professional phone etiquette is essential.
Join our team and contribute to creating memorable experiences for our guests!
Job Type: Full-time
Pay: $16.00 per hour
Expected hours: 32 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Night shift
Ability to Commute:
- Egg Harbor Township, NJ 08234 (Required)
Ability to Relocate:
- Egg Harbor Township, NJ 08234: Relocate before starting work (Required)
Work Location: In person
Salary : $16