Data Collection Coordinator

At SSRS, the work we do has an impact. We give people the chance to be heard by conducting quantitative and qualitative research on a variety of topics including current events, health care, customer satisfaction, politics, media usage, sports, and more.

Our team of critical thinkers has genuine enthusiasm for our work and a shared goal to connect people through research. We get excited about the inherent problem solving involved in survey-based research, and our process fosters transparency through collaboration.

The Telephone Operations Coordinator is responsible for overseeing and managing projects and people related to SSRS’s telephone data collection operations. Candidates should have a sense of humor, organizational skills, and a love of all things data would be great, too.

Key Responsibilities:

Project Planning and Execution

• Advocate for TelOps best practices and preferences at project planning stage including research for the RFQ process

Team Management

• Produce shift schedule and coordinate resources to meet TelOps goals
• Coordinate and communicate vendor partner hours and objectives
• Act as a backup for TelOps Data Collection Manager

Client Relations

• Act as a TelOps liaison between Client Services, DP, and other internal and external stakeholders

Quality Assurance

• Administer/audit end-to-end quality assurance program and recommend process improvements

Data Analysis and Reporting

• Keep up-to-date on industry trends regarding sample usage and project setup
• Deep-dive analysis on incidence, introduction effectiveness, and call flow and produce recommendations to Client Services/DP

User Support and Training

• Maintain TelOps onboarding and training materials and agenda
• Oversee Interviewer coaching and accountability programs
• Other duties as assigned.

Position Requirements:

• Undergraduate degree or equivalent combination of education and work experience.
• Ability to solve problems/ or apply critical thinking.
• Desire to work in an exciting, fast-paced environment with renowned industry professionals.
• Proven organizational skills and ability to handle multiple projects while preserving attention to details.
• Proficiency in Microsoft products, particularly Excel.
• Professional attitude and strong interpersonal skills.
• Excellent Communication skills, both written and verbal.
• A Passion for Data and high-quality public opinion research.

Our goal is to promote diversity, creativity, and flexibility across our teams while strengthening problem-solving abilities and collaboration.

Ready to be part of something bigger? Apply today to join the team that is redefining research to impact positive change.