Case Manager

St. Andrew’s Community Resource Center (CRC), a ministry of St. Andrew’s Lutheran Church in Mahtomedi, Minnesota, seeks to transform lives through Christ’s love by equipping families and individuals with resources that lead to housing and employment stability.

We are currently seeking a dependable and caring Case Manager. The Case Manager supports and affirms the identity, mission and vision of St. Andrew’s Lutheran Church by providing support and resources for individuals and families in need, helping families find resources, and providing case management services to guests.

Primary Responsibilities:

• Manages a case load of 10-12 families at a time who are receiving services as part of our sheltering program (St. Andrew’s Family Shelter) or supportive housing program (Passages).
• Orientates new families into programs.
• Creates goal plans with families and evaluates their progress and accountability.
• Builds rapport with collaborating organizations to help find solutions to housing barriers.
• Addresses families concerns/needs and policy adherence through constant communication with shelter staff.
• Works on transitional housing plans for families exiting our sheltering program into stable housing.
• Processes rental assistance for families.
• Maintains relationships with partner agencies in of eviction prevention.
• Collects and files necessary documentation including a signed release and form of identification.
• Documents case management notes of family status into software program.
• Assists CRC with compliance of social service standards of homelessness.
• Remains up-to-date regarding knowledge of state rules and regulations relating to social services and serving the homeless population.
• Assists with the continued development of Passages program in collaboration with other CRC Case Managers, Staff, and Landlords.
• Collaborates with Intake Coordinator regarding families calling for potential shelter.
• Conducts intake interviews with families for sheltering program and reviews background checks.
• Evaluates perspective families for sheltering program based on their needs, barriers, and goals.
• Researches and maintains an up-to-date list of referral agencies and collaborating partners for the success of our families.
• Provides walk-in case management to guests.
• Other duties as assigned to meet the needs of the organization.

Minimum Qualifications:

• Bachelor’s degree in social work or related field
• 3 years of case management experience with a non-profit providing similar services
• Or an equivalent combination of education and experience
• Alignment with the Mission, Vision, and Core Values of St. Andrew’s Lutheran Church

Preferred Qualifications:

• LSW, LCSW, LMSW, or closely related licensure
• Bilingual

Required Knowledge and Skills:

• Ability and comfort to discuss matters of faith with peers, supervisor, families, volunteers, and other church staff
• Working knowledge of the causes and impacts of living in poverty
• Skill in recognizing and maintaining confidential information
• Skill in listening and conveying understanding of guests’ problems or issues to find resolution
• Skill in expressing empathy for others
• Skill in working with a wide variety of individuals of all socio-economic levels
• Oral and written communication skills sufficient to exchange information effectively and professionally with coworkers, supervisor, and guests
• Skill in working as part of a team and collaborating with colleagues
• Skill in prioritizing assignments to complete work in a timely manner
• Knowledge of available resources in Ramsey and Washington counties
• Working knowledge of diverse economic and cultural populations
• Skill in problem solving and resource research
• Proficiency in the use of a computer; including internet, email, Microsoft Office, database and software systems, as well as proficiency in using equipment found in a typical office environment

Work Hours:

• The specific work schedule will be determined in collaboration with Supervisor. Typical schedule will be Monday-Thursday, 32 hours per week with some evening and weekend availability required for special events.
• This position is required to participate in Hospitality/Welcome Desk shifts on Christmas Eve and Easter as well as some churchwide “All Hands on Deck” special events.

Reports to: CRC Director

Benefits:

St. Andrew’s offers a comprehensive benefit package which includes BlueCross BlueShield medical and dental insurance, EyeMed vision insurance, employer paid Life/LTD insurance, and participation in St. Andrew’s 403b retirement plan after 1 year of full-time employment, with a monthly 6% employer contribution. Additionally, we offer separate paid sick time and paid vacation time accruals, as well as paid holidays and much more!

St. Andrew's reserves the right to change salaries and benefits at any time.

St. Andrew’s Lutheran Church is an equal opportunity employer and makes all employment decisions without regard to race and traits associated with race (including but not limited to hair texture and hair styles such as braids, locs and twists), color, sex, marital status, national origin, disability, age, status with regard to public assistance, familial status, sexual orientation, gender identity, or any other status protected under applicable federal, state, or local laws.

Job Type: Full-time

Expected hours: 32 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person