Position Overview:

We are seeking a dynamic and experienced Service Manager to join our team and oversee the service department of our yacht dealership. The Service Manager will play a crucial role in ensuring the highest level of satisfaction for our clients by managing all aspects of service and maintenance operations.

Qualifications:

• Proven experience in marine service management or a similar role within the marine industry.
• Strong technical knowledge of maritime systems, maintenance procedures, and repair techniques.
• Excellent leadership, communication, and interpersonal skills.
• Ability to multitask, prioritize tasks, and work efficiently under pressure.
• Valid driver's license and willingness to travel as needed.

Key Responsibilities:

Service Department Management:

• Lead, mentor, and motivate a team of service technicians, coordinators, and support staff.
• Develop and implement strategies to increase department efficiency and productivity.
• Oversee scheduling and workload distribution to meet service deadlines and client expectations.
• Maintain a safe and compliant work environment in accordance with industry standards and regulations.

Maintenance and Repairs:

• Coordinate and supervise all aspects of yacht maintenance, repairs, and refits.
• Work with clients, vendors, and subcontractors to ensure timely completion of service requests and projects.
• Conduct quality assurance inspections to uphold the highest standards of craftsmanship and attention to detail.
• Manage service budgets, track expenses, and identify opportunities for cost savings without compromising quality.

Client Relationship Management:

• Serve as the primary point of contact for clients regarding service inquiries, updates, and resolutions.
• Build and maintain strong relationships with clients through proactive communication and exceptional service delivery.
• Address client concerns and resolve issues promptly to ensure customer satisfaction and retention.
• Identify opportunities to upsell additional services and cultivate repeat business.

Process Improvement and Innovation:

• Continuously assess existing service processes and identify areas for improvement.
• Implement innovative solutions to enhance service delivery, streamline workflows, and drive operational excellence.
• Identify industry trends, technology advancements, and best practices to remain competitive and innovative in the market.

Compensation based on qualifications and experience.

Cover letter preferred.