Program Supervisor I

POSITION SUMMARY

Under the direction of the Community Supports Program Manager and Director of CalAIM, the Program Supervisor I has multiple responsibilities to ensure that the contract quality and compliance of the St. John’s Community Health Programs Department are met to ensure quality customer service to patients, St. John’s staff, and various funding entities. The Program Supervisor I will manage one or more service programs in one of the following areas 1) Behavioral Health, 2) HIV/AIDS, Hepatitis, and other STIs, 3) Homeless Services, 4) Street Medicine (mobile health), 5) Domestic Violence, 6) Transgender Health, 7) Harm Reduction and Health Promotion, 8) Family Services, 9) Criminal Justice Involved Individuals and Families, 10) CalAIM, and 11) Other Public Health related programs.

The Program Supervisor I will work across departments at St. John’s Community Health, to include but not limited to Medical Clinics, Finance, Human Resources, Quality Assurance, Compliance, and Information Technology to effectively coordinate and manage all logistical and human resources necessary to successfully meet/exceed contractual and regulatory requirements of supervised programs.

BENEFITS

• Free Medical, Dental, and Vision Plans
• 13 Paid Holidays and PTO
• 403(b) Retirement Match
• Life Insurance, EAP
• Tuition Reimbursement
• Flexible Spending Account
• Succession Plans and Internal Growth Opportunities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education : (Preferred)

1. Bachelor’s Degree in Social Work, Public Health, Sociology, or a related field. 4 years of relevant work experience may be considered in lieu of degree.

Experience : (Required)

1. 2 years supervising a grant funded social service or medical program in an integrated health setting.

2. Bilingual (preferred).

Additional Requirements: Employees are responsible for maintaining individual certifications as required by job function or by law and provide verification and recertification when requested by management:

• Valid driver's license and reliable transportation.

• Ability to drive and travel by car as needed.
• Flexibility to travel between Los Angeles, San Bernardino, and Riverside Counties as needed.
• Available to work some weekends

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs a combination, but not necessarily all, of the following duties:

• Responsible for recruiting, supervision, performance evaluation, and professional development of staff as assigned by Director. Depending on the nature or type of program, this may include; Community Health Workers, Counselors, Clinicians, and field/office support staff.
• Responsible for insuring staff and patient safety through oversight of physical plant maintenance functions
• Performs and/or oversees regular chart audits, record keeping and other reporting and documentation functions as assigned to ensure that all records are maintained in accordance with all applicable SJCH policies & procedures, contractual requirements, government regulations, and generally accepted business ethics and standards.
• Completes or participates in the development and submission of various reporting requirements as assigned. Such reporting may include Quality Assurance reports, various performance improvement reports, and data reports of various types.
• Actively seeks to expand network of referral resources through regular networking and outreach activities.
• Attends in-service training and educational workshops.
• Attends all required staff meetings.
• Cooperates and communicates fully with other staff members and supervisors regarding patient and/or staff behavior, progress, activities, as appropriate.
• Conducts self in a professional manner in areas of dress, language, attitude and behavior. At all times is a role model for other staff and patients.
• Exhibits full knowledge and support of St. John’s Mission, Vision, and Core Values.
• As appropriate properly documents in the medical record any rendered services.
• Participation in medical record and other report and record reviews.
• Knowledge of current legal standards pertaining to professional practice, mandated reporting requirements, professional boundaries and related issues.
• Attending clinical and administrative committee meetings, as requested.
• Participating in community events, presentations, meetings, and outreach on behalf of St. John’s.

SUPERVISORY RESPONSIBILITIES

This position will supervise all assigned staff, Housing Care Managers (CS Program).