3 Director Patient Experience Jobs in Bryan, TX
St Joseph Health is Hiring a Director Patient Experience Near Bryan, TX
The Director of Patient Experience Plans, Implements and Coordinates service excellence programs and practices in support of the commitment to deliver Faithful Loving Care (FLC) to patients, their families and friends, and employees. Oversees Patient Services, Guest Relations and other departments to be determined, as well as 1st Impressions and Service Excellence programs at. This leader will foster the recognition of opportunities for improved customer services and work in conjunction with department leaders and physicians to Implements plans for improving those services. Coordinate and implement evidence-based service excellence tools and processes which create a unique and exceptional experience for patients and family members in hospital that will be a differentiator in the industry and drive future growth. Partners with leaders to develop operational processes to build a patient centric approach to all systems and procedures that impact patient care. Actively promotes and models service excellence principles at all times, forging a consistent service ethic throughout the hospital.
Responsibilities
- Manage Patient Svc. Dept. which Serves as liaison between patients, their families, the hospital staff, and physicians in the timely resolution of patient concerns.
- Manage the dev/implementation of Guest Services Dept., ensuring customers and families receive the highest quality of service in a caring and compassionate atmosphere which recognizes s' needs and rights; collaborates with identified depts. to develop/implement specialized programs to assist patients and their families the process of scheduling, admitting, discharge and follow-up.
- Develops annual operation budget, Performs all HR and mgmt. Functions as required.
- Sets strategic direction for the managed areas, including planning and managing processes and services to meet current and future needs.
- Maintains knowledge base of trends, policies, Regulatory Standards, and legal issues relating to patient services; partner with Risk Mgmt., hospital admin, physicians, state health dept., and Regulatory Agencies in reviewing, resolving and communicating patient and family issues grievances/ complaints in a timely manner. Makes recommendations for inquiries regarding waivers or adjustments to bills.
- Provide guidance regarding service excellence data collection, tracking, and analysis. Provides leadership in identifying trends/ issues emerging from customer complaints/ surveys; researches and Implements best practices for service excellence. Partners with FLC steering committee/ LDI team to plan celebrations for exceptional service outcomes.
- Collaborates with HR to hardwire FLC behaviors, develop service standards for screening of applicants, on-boarding new hires; ongoing services excellence training.
- Coaches mgrs. on use of customer service tools & programs for enhanced patient experience. Assists as needed to resolve patient concerns in a timely and compassionate manner.
- Oversees development and implementation of the 1st Impressions Program.
Education: Bachelors Degree
Experience: 7 years equivalent experience
Pay Range$38.63 - $56.01 /hour
Job Summary
Full Time
Ambulatory Healthcare Services
$104k-142k (estimate)
06/02/2024
06/30/2024
stmaryapplevalley.com
HESPERIA, CA
1,000 - 3,000
1956
Private
$200M - $500M
Ambulatory Healthcare Services
Related Companies
About St Joseph Health
St. Mary Medical Center owns and operates a healthcare center that offers rehabilitation, respiratory care, imaging, and surgical services.
The job skills required for Director Patient Experience include Leadership, Scheduling, Customer Service, Service Excellence, etc. Having related job skills and expertise will give you an advantage when applying to be a Director Patient Experience. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director Patient Experience. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director Patient Experience positions, which can be used as a reference in future career path planning. As a Director Patient Experience, it can be promoted into senior positions as a Chief Patient Experience Officer that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director Patient Experience. You can explore the career advancement for a Director Patient Experience below and select your interested title to get hiring information.
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