Manager Physician Practice East

Employment Type

Full time

Shift

Description:

Mission Statement

• We, St Joseph’s Health and Trinity Health, serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.
  
  

Vision

• To be world-renowned for passionate patient care and outstanding clinical outcomes.
  
  

Core Values

• In the spirit of good Stewardship, we heal by practicing Justice in fostering right relationships to promote common good, Reverence in honoring the dignity of every person, Excellence in expecting the best of ourselves and others; Integrity in being faithful to who we say we are.
  
  

Position Summary

The manager is accountable for applying positive managerial strategies to promote greater organizational commitment among

employees. Is responsible for the operations and management of the unit/service assigned, as well as, the facilitation of quality patient

care throughout the organization. Works independently and interdependently within the hospital network to accomplish efficient, cost

effective, quality patient care. Supports and promotes the vision, mission, and strategic plans of SJHHC.

Education, Training, Experience, Certification And Licensure

Bachelors or Masters degree in an appropriate discipline with three to five years progressive experience in the field. Advanced degree

is a plus/requirement, depending on specific service needs and/or requirements. Ideally the candidate will have three to five years of

supervisory experience. Or an AAS degree in an appropriate discipline with six plus years progressive experience in the field will be

considered based on specific department needs and/or requirements. Certification/licensure as required by regulatory agency.

Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of

expertise.

Special Equipment, Skills Or Other Requirements

Strong written and oral communication skills. Strong interpersonal, motivational and conflict resolution skills. Strong participatory

management, team building and administrative skills. Broad based knowledge of related regulatory compliance requirements.

Experience With Capital Expenditure And Budgeting Preferred.

LEAD, Core to be completed within twenty-four months.

Work Environment And Hazards

Exposure Class I or II, service specific - various, depending on service - limited exposure to situations which could cause serious

illness or injury. May involve exposure to blood, body fluids, excretions or secretions.

Physical Demands

Medium work: some lifting, bending, stooping, pushing and pulling.

Work Contact Group

All services, employees, medical staff, visitors, vendors, various regulatory and professional agencies.

Supervised By

Director

Supervises

Coordinators, individual contributors and staff.

Career Path

Director

General Performance Criteria: Manager

Expectations

• ES = Employee Survey Question Exceeds Meet Below
  
  

Leadership

• Creates atmosphere of mutual respect, trust, and support.
• Demonstrates evidence of inspiring shared vision and teamwork.
• Expresses self as a professional role model to staff and others.
• Fosters working relationships with other services, staff, and physicians.
• Employs conflict management skills
• *ES Accessible and approachable; manages by “walking around” within
  
  

designated area of responsibility.

• Maintains expert knowledge of unit operations and functions.
• Functions in consulting role for assigned area/service.
• Acquires new knowledge regularly, and shares knowledge freely and
  
  

appropriately.

• Facilitates open communication that allows discussion and exploration
  
  

of alternative points of view.

• *ES Demonstrates evidence of asking for, responding to, and following
  
  

up on staff input and feedback.

• Provides opportunity for staff involvement and participation in
  
  

decision-making and performance improvement activities.

• *ES Acts as a staff advocate, communicating staff needs, desires, and
  
  

recommendations to upper management.

• Communicates information as provided for by Administration in a timely
  
  

accurate manner.

Human Resource Management

• Skillful at interviewing and hiring person(s) to meet the needs of the
  
  

service that will contribute to the units success.

• Employs coaching strategies to enable employee(s) to work within job
  
  

description and make decisions to support patient care.

• *ES Provides direction and challenges employee to reach full potential;
  
  

promotes staff accountability.

• Completes and properly submits performance appraisals by established
  
  

review date.

• Demonstrates evidence of utilizing appropriate disciplinary action(s) for
  
  

inadequate performance, including attendance; completes and files appropriate

documentation.

• Develops specific action plans to improve employee performance.
• Provides employee(s) with meaningful recognition, praise, and thanks.
• *ES Establishes fair and equitable staff scheduling practices.
  
  

Fiscal Responsibilites

• Participates in preparing a realistic yearly budget, to include revenue,
  
  

personnel, supplies, capital equipment, and other operational expense projects.

• Adheres to cost effectiveness/cost analysis in recommendations of products
  
  

and/or practice.

General Performance Criteria: Manager

Expectations

Exceeds Meet Below

• Performs critical analysis of every vacant staff position to determine
  
  

if current workflow and. Or patient volume requires replacement.

• Conducts analysis of the financial performance of a current or proposed
  
  

service/procedure and makes appropriate recommendations for inclusion/

exclusion.

• Prepares capital purchase/staffing proposal.
• Monitors employee time worked to maximize productivity.
• Reviews monthly Responsibility Report; able to justify variances and/or
  
  

take steps to resolve budget variances if not related to increased volume.

• Monitors charging/money allocation activities for adherence to corporate
  
  

compliance regulations and unit specific procedures.

• Demonstrates evidence of addressing process impediments within unit
  
  

and/or with other services to promote efficiency and effective utilization

of resources.

Performance Improvement/Risk Management

• Monitors unit activities for compliance with hospital policies and procedures.
• Maintains an organized and safe work environment; demonstrates safe practices.
• Maintains readiness for compliance with regulatory agencies.
• Saves and stores required unit documents and statistics.
• Promotes best practices in patient care delivery; investigates incidents
  
  

and complaints, and takes appropriate action in a timely fashion.

• Participates in the planning and/or development of unit/division PI
  
  

initiatives.

• Reviews customer service survey results, monitors trends and identifies
  
  

improvement opportunities and implements appropriate strategies.

• Responds appropriately to internal/external customer feedback, striving
  
  

for service excellence.

• Involves staff in the improvement process, ensuring that they have input
  
  

in recommending improvement and maintaining best practice performance.

Researcher

• Participates in Performance Improvement and Monitoring.
• Applies current concepts and findings from research and/or
  
  

studies to practice.

Pay Range: $29.30-41.40 based on experience and location

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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