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The Customer Service Manager for the St. Luke's Health Plan is responsible for ensuring exceptional member experiences while overseeing the customer service operations and managing appeals and grievances. The role requires extensive knowledge of benefits across various lines of business, including individual on and off exchange, small group, large group, self-funded, and Medicare Advantage plans. The Customer Service Manager will develop and lead a team dedicated to providing top-tier service to St. Luke's Health Plan members, handling inquiries through multiple channels with efficiency and empathy.
Responsibilities:
Minimum Qualifications:
At St. Lukes, caring for people in the communities we serve is our mission and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.
St. Lukes is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.
*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.
Full Time
$84k-108k (estimate)
06/29/2024
07/15/2024
stlukescollege.edu
SIOUX CITY, IA
1,000 - 3,000
1996
PETER THOREEN
$50M - $200M
Business Services