Company Description

P-M & Associates, Inc. is a sales and marketing agency that provides superior products and exceptional service to the plumbing, heating, fire protection, waterworks, and hydronics industries. The company was created following the 1998 merger of P-M & Associates, Inc. and G.E. Meyer & Associates, Inc. The company has a 63,000 square foot facility located in Indianapolis, Indiana and features over 40,000 square feet of warehouse space, a 3,500 square foot showroom and training center, and 3 acres of outdoor storage making it an ideal location for customers to pick up and receive deliveries. The company is committed to serving customers across a diverse range of industries and has a dedicated team of sales professionals that are experts in their field.

Customer Service Representative Job Description:

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team. The primary responsibility of the Customer Service Representative is to provide exceptional customer service and support to our clients. The ideal candidate should have excellent communication skills, a positive attitude, and should be able to handle challenging situations with empathy and professionalism.

Responsibilities:

- Interact and engage with customers, respond to inquiries and provide accurate information about our manufacturers' products through phone or email.

- Order entry and solving tickets to take care of the customer's needs.

- Resolve customer complaints or issues by investigating the problem, identifying the root cause, and providing appropriate solutions in a timely manner.

- Maintain a high level of product knowledge to effectively address customer questions and concerns.

- Ensure customer satisfaction by understanding their needs, exceeding expectations, and building long-term relationships.

- Handle and prioritize multiple customer requests, while maintaining attention to detail and accuracy.

- Collaborate with other team members and departments to resolve escalated customer issues and ensure a seamless customer experience.

- Stay up to date with product developments, industry trends, and best practices in customer service.

- Participate in ongoing training sessions and workshops to continuously enhance customer service skills and knowledge.

Requirements:

- Proven customer support experience or experience in a related role.
- Strong communication skills, both verbal and written, with the ability to adapt to different customer communication styles.
- Excellent problem-solving and negotiation abilities to address customer concerns effectively.
- Ability to remain calm and maintain professionalism during difficult or challenging customer interactions.
- Prior experience in handling customer inquiries via phone, email, or in-person.
- Ability to multitask and manage time effectively to meet customer service level agreements.
- Proficiency in using customer service programs like ZenDesk or other Customer Service driven software.
- Detail-oriented with strong organizational skills.
- Ability to work autonomously and collaboratively within a team environment.
- High school diploma required

Join our team and be a part of our commitment to providing exceptional customer service. Excellent career opportunities and competitive compensation await the right candidate!