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St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured;
educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.
The Patient Access Representative is responsible for completing the registration process for all patients seen at St. Luke's University Health Network, in outpatient testing and Emergency Departments.
The Patient Access representative is required to project at all times the image of the network as a customer focused organization.
This includes, but not limited to the data collection and accurate entry of all patient information into the appropriate Epic application, focusing on insurance verification, transcribing orders and point of service cash collections.
Patient Access Representatives will communicate effectively with all hospital departments, and follow through until patient treatment is completed.
JOB DUTIES AND RESPONSIBILITIES :
Responsible to enter patients into network patient tracking system, including supporting the patient Kiosks.
Obtain Medical license Number, NPI and UPIN via appropriate website.
Posting credit card payments in Epic or Trust Commerce, collecting cash, closing the daily cash drawer, and preparing deposit for transport.
Process supports clean claim processing and patient satisfaction.
Responsible to immediately resolve minor patient / visitor issues and inform department leadership, or Nursing Supervisor of any significant patient and visitor complaints.
PHYSICAL AND SENSORY REQUIREMENTS :
Sitting up to 8 hours per day, 4 hours at a time. Frequent use of hands / fingers for data entry. Occasional walking and ability to push up to 250 pounds in a wheelchair.
Ability to occasionally carry or lift up to 10 pounds. Hearing as it relates to normal conversation. Seeing as it relates to general vision.
EDUCATION :
High school graduate or equivalent required.
TRAINING AND EXPERIENCE :
Excellent customer service and interpersonal skills required (office setting preferred). General computer experience with data entry required.
Insurance background preferred. Knowledge of medical terminology preferred.
Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer.
Additionally, you are encouraged to upload a current resume, including all work history, education, and / or certifications and licenses, if applicable.
It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!
St. Luke's University Health Network is an
Equal Opportunity Employer.
Last updated : 2024-06-27
Full Time
$41k-55k (estimate)
06/29/2024
09/28/2024
sluhn.org
Bethlehem, PA
3,000 - 7,500
The job skills required for Patient representative include Customer Service, Data Entry, Communicates Effectively, Leadership, Credit Card, Patient Flow, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient representative positions, which can be used as a reference in future career path planning. As a Patient representative, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient representative. You can explore the career advancement for a Patient representative below and select your interested title to get hiring information.