2 North Houston GSOC Captain Jobs in Houston, TX
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North Houston GSOC Captain
$94k-130k (estimate)
Full Time
1 Week Ago
St. Moritz Security Services is Hiring a North Houston GSOC Captain Near Houston, TX
Overview
As a leading provider of Contract Security Services, St. Moritz Security Services, Inc. offers a comprehensive benefits package which includes, but is not limited to:
Medical Insurance | Dental Programs | Vision Programs
Paid Vacations | Worked Holiday Pay Premium | 401(k) Retirement Plan
Life ,Accident & Disability Insurances | Basic & Advanced Training & Development | Employee Referral & Incentive Awards
Paid Vacations | Worked Holiday Pay Premium | 401(k) Retirement Plan
Life ,Accident & Disability Insurances | Basic & Advanced Training & Development | Employee Referral & Incentive Awards
We offer an attractive compensation package including competitive hourly wage, benefits, 401(k), training and opportunities for advancement.
St. Moritz Security Services, Inc. is an Equal Opportunity Employer M/F/D/V.
We welcome all veterans and retirees.
Visit our Facebook Link for an Overview of St. Moritz!
Salary: $60,000
Primary Purpose and FunctionThe Captain/Site Supervisor serves as SMSSI’s job-site “key point of contact” for Client and all Site-Assigned Security Professionals. The Project Manager is charged with ensuring contract compliance, staff supervision, and the day-to-day delivery of superior customer service. The Project Manager works closely with the SMSSI Branch office to ensure maximum efficiency at all levels.
https://www.facebook.com/StMoritzSS/videos/369308581707588/
Job Skills / Requirements Global Security Operation Console Captain
Salary: $60,000
Primary Purpose and FunctionThe Captain/Site Supervisor serves as SMSSI’s job-site “key point of contact” for Client and all Site-Assigned Security Professionals. The Project Manager is charged with ensuring contract compliance, staff supervision, and the day-to-day delivery of superior customer service. The Project Manager works closely with the SMSSI Branch office to ensure maximum efficiency at all levels.
Security Console Operator’s Primary Purpose and Function
- Monitors CCTV and alarms remotely and provides remote access control
- Responds, evaluates and resolves any event alarms received at the console monitoring station
- Monitors global events ranging from acts of terrorism, severe weather, environment, assets, and reputation
- Supports any Emergency Response Incident or Crisis Management
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Account Management
- Serve as SMSSI’s on-site “key point of contact” for Client and Site-Assigned Security Professionals.
- Ensure contract compliance, staff supervision, and day-to-day delivery of superior customer service.
- Work closely with vendor/distributor representatives to develop strong, collaborative working relationships.
- Provide in-service support to new and tenured customers, vendors, distributors, and contractors to ensure they understand applicable: Safety and Security Programs, Policies and Procedures, and/or Amenities and Services to further promote success for Client and SMSSI.
- Assist SMSSI Branch Management in execution of client contract; provide support during client start-up; support security planning, security assessments, security surveys, and day-to-day program management.
- Meet regularly with client representatives for status updates and full-circle communication to address actual or potential problems, issues, or concerns.
- Evaluate service quality and initiate applicable and approved corrective action plan within a timely manner.
- Oversee and coordinates with SMSSI management to ensure effective employee recruitment, selection, hiring, orientation, training, development, and retention of high caliber staff.
- Ensure that each staff member is treated with dignity and respect; plan, assign, and direct work; coach and mentor employees, and conduct employee disciplinary actions as deemed appropriate.
- Maintain a positive, professional environment in full compliance with applicable laws, rules, regulations, policies, and procedures; and ensure that subordinate staff understand and comply with applicable laws, rules, regulations, policies, and procedures.
- Prepare and coordinate staffing schedules in collaboration with line management as necessary; ensure that scheduling is handled effectively to meet client requirements while controlling labor costs.
- Review security officer reports to verify post orders and client directives have been satisfactorily followed.
- Conduct scheduled and unscheduled site visits to monitor the efficacy of the overall security services program.
- Provide daily, weekly, and monthly reports and requisite status updates as per Company policy.
Administrative Management
- Ensure the Post Order Manual, New-Hire Training, and On-Going Training and Development Programs are current and effective.
- Manage and maintain assigned equipment and supplies.
- Review daily activity reports/ incident reports and conduct applicable investigations and follow-up as required or requested.
- Coordinate and/or assist with law enforcement, fire department, and other city services as required or requested.
- Administer and maintain employee time and attendance programs via remote computer application.
- Maintain master schedules to ensure alignment with operational changes.
- Ensure new-hire employee and termination/transfer data is recorded and reported.
- Ensure financial goals are managed in compliance with and within budget.
- Field calls and electronic messages from clients and employees and resolves and/or forwards to proper staff for expedient resolution.
- Assist with general administrative functions (Human Resources, Administration, and Operations) as needed or as directed by Client or SMSSI Branch Office.
- Attend Client, Branch, Regional, and/or Corporate meetings, classes, and training seminars as appropriate and necessary.
GENERAL REQUIREMENTS
Education and Experience
- Bachelor’s Degree or Associate’s Degree preferred.
- Three (3) years of responsible experience in the security industry and/or business management, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
- Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education.
- Computer Literacy (proficiency as applicable to the job).
- Effective communication skills, both verbal and written.
Competencies (Demonstrated through Experience, Training, and/or Testing)
- Must be able to meet (and continue to meet) any/all applicable city, state, federal, and jurisdictional licensing requirements for a security professional.
- Must be able to meet and continue to meet requirements for specific skills, certifications, or authorizations specified for the assigned account(s).
- Applicable knowledge within the field of private security, to include: operations, policies, and procedures.
- Applicable experience in leading, managing, and/or supervising people.
- Skilled in staff supervision to include delegating, assigning work, and providing training and discipline.
- Ability to provide team direction and motivation that fosters top quality performance.
- Knowledgeable (basic understanding) of applicable security and safety devices and controls.
- Ability to track and maintain schedule assignments.
- Ability to maintain professional composure when dealing with unusual circumstances.
- Proficiency in the use of a computer and applicable software/software applications.
- Effective planning and organizing skills.
- Effective oral and written communications skills.
- Strong customer service and service delivery experience.
- Ability to interact effectively at various social levels and across diverse cultures.
- Ability to be an effective leader and member of project teams.
- Ability to take initiative and achieve results.
- Ability to carry out multiple assignments concurrently.
- Ability to readily adapt to change during times of local, city, state, or national disaster and/or emergency.
Education Requirements (Any)HS DiplomaGED or H.S. EquivalentCertification Requirements (Any)Texas Level 2Driver's LicenseAdditional Information / Benefits
Physical/Mental Requirements and Working Environment
- While performing the duties of this job, the employee is regularly required to use both hands, is frequently required to stand, sit, stoop, talk, and hear (communicate verbally in person and via telephone and/or applicable two-way radio equipment) and must be able to read computer screens, correspondence, and reports in English.
- Must be able to write handwritten reports in the field in clear, legible English.
- The employee must be able to constantly walk with both legs, stand or walk for entire shift, and constantly reach with both hands and arms. May be required to drive a vehicle, golf cart or bicycle, so must be physically fit and able to pass company driving/bike handling tests. The employee may occasionally lift and/or move up to 40 pounds. Must be able to climb stairs, ladders, or ramps on a regular basis to respond to emergency situations. May require periodic running. Must be able to perform these duties in the event of a security or emergency situation and be able to take a leadership role (act as a First Responder) in assisting others to perform these functions.
- Must be willing and able to wear the proper uniform at all times (which includes providing his/her own black socks, shoes, and belt), maintaining good personal hygiene and grooming to meet company standards, and present self in a professional, well-groomed manner (to include, maintaining a clean and neat uniform, clean and polished shoes, and clean and business-appropriate general appearance).
- The job is generally performed in various environments, to include, but not limited to indoor and outdoor assignments, in parking structures, in office settings, and the employee may be subject to adverse and/or severe conditions such as rain, cold, or heat for extended periods of time.
- The ambient noise level is usually quiet, consisting of normal conversations, business machines (copiers, printers, etc.) and telephones, but occasionally may be above normal for portions of the shift. Employee must be able to hear clearly, with or without reasonable assistance. Must be able to see with reasonable assistance (glasses/contacts/correctable vision acceptable) and be able to distinguish colors.
- The employee must be able to concentrate on details, work under deadline pressures, apply sound logic and judgment, and prioritize tasks and responsibilities.
- Employee must be customer-service focused, able to take direction from supervisors, and maintain good order and discipline through the chain of command as appropriate.
- Must be able to focus and multi-task in a busy environment, with the ability to successfully handle stressful situations in a calm and professional manner (using appropriate language, volume and tone of voice).
- Must be able to clearly speak, read, and write English, and to give clear, loud, and authoritative instructions or directions to others in a security or emergency situation.
- Due to the nature of the work at some post locations, Security Officers assigned to such sites may be required to take an on-duty meal period and will not be relieved from all duties or permitted to leave the premises for meal periods. However, in such locations, employees are authorized to eat during their shift, and to take required rest breaks. Specific procedures for assigned locations will be reviewed during training at such locations. Employees assigned to such locations agree to the on-duty meal period via a signed Agreement; any employee not wishing to be assigned to such a location may revoke the meal period agreement at any time and request re-assignment to a different work location.
Required Certifications / Licenses
- Valid driver’s license.
- Current or capable of acquiring applicable automobile insurance.
- Current or capable of acquiring a Guard Card/Certification/License/Permit as may be required by jurisdictional law.
- Successful completion of a Motor Vehicle background check if in a driving position.
- Successful completion of other applicable Client, SMSSI, or jurisdictional requirements.
Job Summary
JOB TYPE
Full Time
SALARY
$94k-130k (estimate)
POST DATE
06/26/2024
EXPIRATION DATE
07/31/2024
WEBSITE
smssi.com
HEADQUARTERS
VIENNA, WV
SIZE
1,000 - 3,000
TYPE
Private
CEO
JOHN ROMINE
REVENUE
$50M - $200M
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