Job title: Data Analyst – Onboarder

Location: Tampa, FL 33610 Hybrid

JOB PURPOSE

• Develop relationships with users across the business (Hiring Managers, Procurement, HR) in order to successfully onboard all contractor roles within the designated BU in NAM.

• Performs on-boarding, maintenance and offboarding activities for the Non-Employee Management System (NEMS).

• Maintenance of system data during non-employee life cycle.

• Investigate data.• Understand and ensure compliance against Policies regarding non-employee management.

• Follow documented processes regarding non-employee management.

• Working as part of a team providing assistance to a wide spectrum of Senior Stakeholders.

• Acting as the first point of contact for queries from clients and escalating as appropriate for resolution.

• Managing a high-volume workload of queries to resolution through emails, telephone calls and instant messaging tools.

• Delivering/enhancing process improvements, automation, quality/controls around operational and team excellence.

• Responsible to audit the non-employee onboarding documents to ensure compliance with established procedures.

• Ensuring all data quality issues are being taken care of as per the Data Quality program.

• Responsible to build the projects contracts into vendor management system and ensure their milestones amounts do not exceed the aggregate budgets.

• Review total hours allotted on the contracts for any Time & Material resources and ensure record created does not exceed allotted hours/budget.

• Participate in discussions around process improvement, procedure enhancement and offer suggestions for improvement.

KNOWLEDGE/EXPERIENCE

• Previous Financial Services/Banking/Onboarding/Staffing industry and Vendor Management systems.

• Minimum 2 Years’ experience of working in an admin or business office environment with the use of in-house computer systems.

• Minimum 1 Year experience of Relationship management - including internal and external clients/stakeholders to demonstrate ability to provide excellent customer service.

• Experience of using Microsoft Office tools (at least Word, Excel, Outlook and instant messaging tool) to present data and/or create reports.

• Technical/associate degree in Business Administration.

• Risk and control knowledge.

SKILLS

• Ability to learn new applications quickly.

• Able to grasp and master new requirements and related knowledge.

• Relationship Management.

• Strong time management skills (able to handle 150-250 emails in a daily basis).

• Ability and experience working in a fast paced, high pressure environment that requires you to answer to customer’s inquiries within 24 hours.

• Ability to multi-task on a consistent basis.

• Strong problem-solving capabilities.

• Excellent written and oral communication skills in English

• Clients come first - build long term relationships with clients by putting their interests first.

• Work as a team to get the job done.

• Accuracy and attention to detail - pays particular attention to detail and accurate data/work.

• Adaptability - flexible approach and attitude to role with a willingness to adapt to needs and demands of business.

• Capable to work remotely on their own under minimum supervision.