The Medical Office Specialist duties include :

• Answering calls, as well as welcoming and assisting patients and visitors.
• Scheduling and confirming appointments, tests, treatments, and other procedures.
• Obtaining and updating patients' personal and health information.
• Creating and maintaining electronic health records.
• Preparing patients' files for consultation and evaluation.
• Managing inquiries and relaying messages about scheduling, referrals, and prescription refills.
• Verifying medical insurance information, as well as mediating between patients and medical insurers.
• Collecting co-payments from patients and following up on medical insurance claims.
• Entering payment information into an electronic billing system.
• Maintaining an office supply inventory and replenishing stock in a timely manner.

Medical Office Specialist Requirements :

• Administrative medical assistant certification, or similar.
• Proficiency in integrated electronic health record and medical billing software, such as eClinicalWorks or Athena.
• A minimum of 2 years of experience in a similar role.
• Knowledge of basic medical terminology and inventory management.
• Extensive experience in maintaining patient files and updating electronic health records.
• Experience in processing payments and medical insurance claims.
• Exceptional ability to create a welcoming and patient-centered environment.
• Ability to answer calls, schedule appointments, obtain patient information, and relay messages.
• Excellent organizational and communication skills.

Last updated : 2024-06-23