27 Customer Service Representative Jobs in Richmond, KY
Staffing Resource Group, Inc is Hiring a Customer Service Representative Near Richmond, KY
Title: Customer Service Representative
Location: Richmond, KY
Industry: Healthcare
Salary: $16-18/hr.
Schedule: Mon-Fri, 8am-5pm
Employment Type: Temporary Assignment - Length of Project TBD
Job SummaryWe are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third-party reimbursement.
Essential Job Duties And Responsibilities
- Assists with updating respiratory grid
- Clears previous day s route and checks all paperwork for accuracy and completeness
- Communicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely manner
- Completes SOPs/CMNs and documents on tracking log
- Complies with all applicable company policies and procedures to meet JCAHO and company standards
- Coordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveries
- Maintains referral log
- Monitors office supplies
- Prepares deposit for location on a weekly basis
- Prepares invoices for next day routes
- Processes paperwork-confirms tickets, inputs new patient set-ups, and assembles charts
- Provides service for all retail/walk-in equipment requests
- Provides technical assistance to customers
- Verifies Medicare, Medicaid, and private insurance coverage information
- Works with outside agencies to resolve customer issues
- May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
- Performs other duties as assigned
- Background investigation (company-wide)
- Drug screen (when applicable for the position)
- Valid driver s license in state of residence with a clean driving record (when applicable for the position)
- High school diploma or GED equivalent, required
- Experience with medical equipment, preferred
- Experience with medical billing practices and of billing reimbursement, preferred
- Experience in medical field and administrative record management, preferred
- One year of related work experience, preferred
- Medical terminology, preferred
- Lift and carry office equipment at times
- Requires lifting (minimum of 35 pounds) and transporting of patient equipment
- May be required to cover on call, drive a company vehicle and make deliveries to patient's homes
- Requires contact with patients and equipment with potential exposure to contagious pathogens
- Requires sitting, walking, standing, talking and listening
ADA/EOE
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Job Summary
Contractor
$35k-44k (estimate)
06/04/2024
06/28/2024
The job skills required for Customer Service Representative include Customer Service, Billing, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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