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Technical Support Engineer - Service Management (Hybrid, Orlando, FL)
$96k-120k (estimate)
Contractor | Business Services 2 Months Ago
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Stage 4 Solutions Inc is Hiring a Technical Support Engineer - Service Management (Hybrid, Orlando, FL) Near Orlando, FL

We are looking for a Technical Support Engineer for a large, global B2B high-tech company. This role will be responsible for managing and resolving challenging issues for the Client’s partners and customers. This includes developing subject matter expertise within the technical support department. The engineer is responsible for owning and resolving issues on a daily basis, technical cases created by customers seeking help to understand or resolve an unexpected behavior or answering technical questions about the Client’s software and platform.
This is a 6-month contract (Extension OR Conversion to FTE possible). 40 hours per week HYBRID role, Working 2-3 days onsite at the client office in the US.
This is a W2 employee of Stage 4 Solutions. Health benefits and 401K are offered.
Responsibilities
  • You will be a Subject Matter Expert for multiple applications and mentor other team members.
  • In this role you will debug JavaScript code as well as find better solutions to custom code.
  • Support engineers use the ServiceNow platform via an internal implementation of its tools to diagnose customer issues.
  • Cases are created by customers and managed by engineers using the ServiceNow software platform. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role in a very collaborative environment and therefore it requires strong interpersonal skills.
  • This opportunity may evolve to include additional responsibilities and opportunities for career growth.
Requirements
  • Demonstrated ability to troubleshoot difficult technical issues
  • Must have solid object-oriented programming skills in Javascript
  • Experience working with dynamic HTML components such as CSS and XHTML
  • Angular experience preferred
  • Working knowledge of the components in a web applications stack
  • Experience with relational databases such as MySQL
  • Linux and/or UNIX experience
  • Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems
  • Strong personal commitment to quality and customer service
  • Ability to work with high-value customer administrators and developers
Please submit your resume to our network at https://www.stage4solutions.com/careers/ (apply to the Technical Support Engineer - Service Management (Hybrid, Orlando, FL) role).
Please feel free to forward this job post to others you think may be interested.
Stage 4 Solutions is an equal-opportunity employer. We celebrate diversity and are committed to providing employees with an inclusive environment that is free of discrimination and harassment. All employment decisions are based on the job requirements and candidates’ qualifications, without regard to race, color, religion/belief, national origin, gender identity, age, disability, marital status, genetic information or other applicable legally protected characteristics.
Compensation: $30/hr - $35,72/hr

Job Summary

JOB TYPE

Contractor

INDUSTRY

Business Services

SALARY

$96k-120k (estimate)

POST DATE

07/19/2024

EXPIRATION DATE

12/28/2024

WEBSITE

stage4solutions.com

HEADQUARTERS

SARATOGA, CA

SIZE

25 - 50

FOUNDED

2001

CEO

NITI AGRAWAL

REVENUE

<$5M

INDUSTRY

Business Services

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About Stage 4 Solutions Inc

Stage 4 Solutions, Inc. is an award-winning, women-owned and minority-owned consulting and interim staffing firm. We specialize in serving high tech companies, government agencies and healthcare organizations by providing seasoned professionals for both short term and long term needs across marketing, technology and operations teams. We utilize our network of over 30,000 experienced consultants and contractors to fast track critical initiatives and fill resource gaps. Over our 20 years in business, we have served more than a hundred clients and have achieved 100% client referenceability. Stage... 4 Solutions clients include leaders such as NetApp, VMware, Poly, Salesforce, Western Digital, HPE, Veeam and many more. Our goal is to become a valued partner to our clients to help them in achieving business objectives and diversity goals. To view the open positions at our clients and join our team, please visit our careers page: https://jobs.stage4solutions.com/ More
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