Job Details
Job Location
HTX - Carmichaels, PA
Position Type
Full Time
Education Level
Not Specified
Travel Percentage
None
Job Shift
Day
Job Category
Customer Service
Description
Technical Support Specialist provides technical support via phone to users by researching and answering questions and troubleshooting problems related to Hotronix Heat Press Equipment.
What you'll be doing:

• Maintaining completion of all customer needs.
• Provides answers to clients during technical calls by identifying problems; researching answers; guiding client through corrective steps to repair.
• Works with clients to process returns and replacements, processing credits for parts, machines, & shipping.
• Improves client references by writing and maintaining documentation, as well as updating customer information.
• Participates in development of client training programs by identifying learning issues, recommending instructional language.
• Improves system performance by identifying problems, recommending changes.
• Assist clients with shipping quotes and updating shipping information.
• Process order entry and parts check in for client interactions.
• Maintains excel spreadsheets and filing.
• Provides support with reports and tracking trends.
• Accomplishes information systems and organization mission by completing related results as needed.
• Works as reserve to all admin duties and responsibilities.
• Possible travel to customer locations

Why join Stahls' Hotronix, a GroupeSTAHL company?
We value work/life balance.
As a family-owned business, we know our work family is just one aspect of life. We offer flexibility in the workplace to accommodate life outside of work. We offer generous PTO packages and opportunity to earn addition paid time off throughout the year.
We take health and wellness seriously.
We offer comprehensive benefits packages with low premiums and front-end deductibles. Contribute pre-tax dollars to your FSA or HSA accounts. Company paid ancillary benefits with optional buyups. Earn additional paid time off (IPOD) by participating in healthy activities!
We do not believe in just getting a job; we believe in careers.
With ongoing training and opportunities for personal development, we believe in fostering career growth. Looking to take your career to the next step? We offer tuition and continuing education reimbursement!
We believe in making a difference (and having fun while doing it).
Whether we are celebrating goals or simply showing appreciation with catered luncheons; soaking up the sun at Idlewild or visiting Kennywood, enjoying some Potato Patch fries for family fun day; or providing facility wide communication with town hall meetings... We're a family-owned company who has family-friendly fun year 'round! We're all about having fun and making a difference.
What we do:

• Stahls' Hotronix is the highest quality heat press manufacturer known for superior fringe benefits. We provide superior products to any comparable press; innovative research and development (engineered and patented); industry's best warranties; and blue-ribbon lifetime technical support. In addition, we are the world's largest manufacturer and we are complaint with worldwide safety standards.

Find out more about Stahls' & Hotronix:

• https://vimeo.com/354709571
• https://vimeo.com/236424368
• https://www.hotronix.com/
• https://www.groupestahl.com/stahls-company-overview/

Apply today and join the fun!
Qualifications
Apply today and join the fun!