5 Technical Customer Service Rep Jobs in Carmichaels, PA
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Technical Customer Service Rep
$56k-75k (estimate)
Full Time | Durable Manufacturing
3 Weeks Ago
Stahls Inc is Hiring a Technical Customer Service Rep Near Carmichaels, PA
Job DetailsLevel
Experienced
Job Location
HTX - Carmichaels, PA
Position Type
Full Time
Education Level
Not Specified
Travel Percentage
None
Job Shift
Day
Job Category
Customer Service
DescriptionWhy join Stahls’ Hotronix, a GroupeSTAHL company?We value work/life balance.
As a family-owned business, we know our work family is just one aspect of life. We offer flexibility in the workplace to accommodate life outside of work. We offer generous PTO packages and opportunity to earn addition paid time off throughout the year.
We take health and wellness seriously.
We offer comprehensive benefits packages with low premiums and front-end deductibles. Contribute pre-tax dollars to your FSA or HSA accounts. Company paid ancillary benefits with optional buyups. Earn additional paid time off (IPOD) by participating in healthy activities!
We do not believe in just getting a job; we believe in careers.
With ongoing training and opportunities for personal development, we believe in fostering career growth. Looking to take your career to the next step? We offer tuition and continuing education reimbursement!
We believe in making a difference (and having fun while doing it).
Whether we are celebrating goals or simply showing appreciation with catered luncheons; soaking up the sun at Idlewild or visiting Kennywood, enjoying some Potato Patch fries for family fun day; or providing facility wide communication with town hall meetings... We’re a family-owned company who has family-friendly fun year ‘round! We’re all about having fun and making a difference.
Need more reasons to join GroupeSTAHL? Read more about other benefits and perks !
What we do:
What we are looking for:
Experienced
Job Location
HTX - Carmichaels, PA
Position Type
Full Time
Education Level
Not Specified
Travel Percentage
None
Job Shift
Day
Job Category
Customer Service
DescriptionWhy join Stahls’ Hotronix, a GroupeSTAHL company?We value work/life balance.
As a family-owned business, we know our work family is just one aspect of life. We offer flexibility in the workplace to accommodate life outside of work. We offer generous PTO packages and opportunity to earn addition paid time off throughout the year.
We take health and wellness seriously.
We offer comprehensive benefits packages with low premiums and front-end deductibles. Contribute pre-tax dollars to your FSA or HSA accounts. Company paid ancillary benefits with optional buyups. Earn additional paid time off (IPOD) by participating in healthy activities!
We do not believe in just getting a job; we believe in careers.
With ongoing training and opportunities for personal development, we believe in fostering career growth. Looking to take your career to the next step? We offer tuition and continuing education reimbursement!
We believe in making a difference (and having fun while doing it).
Whether we are celebrating goals or simply showing appreciation with catered luncheons; soaking up the sun at Idlewild or visiting Kennywood, enjoying some Potato Patch fries for family fun day; or providing facility wide communication with town hall meetings... We’re a family-owned company who has family-friendly fun year ‘round! We’re all about having fun and making a difference.
Need more reasons to join GroupeSTAHL? Read more about other benefits and perks !
What we do:
- Stahls' Hotronix is the highest quality heat press manufacturer known for superior fringe benefits. We provide superior products to any comparable press; innovative research and development (engineered and patented); industry’s best warranties; and blue-ribbon lifetime technical support. In addition, we are the world’s largest manufacturer and we are complaint with worldwide safety standards.
What we are looking for:
- Knowledge of Microsoft Office; Knowledge of Great Plains, CorelDraw, and Illustrator a plus.
- Active Listening- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting an inappropriate time.
- Speaking Talking to others to convey information effectively.
- Customer Service/ Service Orientation - Actively looking for ways to help people.
- Reading comprehension Understanding written sentences and paragraphs in work related documents.
- Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
- Social Perceptiveness Being aware of others’ reactions and understanding why they react as they do.
- Time Management Managing one’s own time and them time of others.
- Maintaining completion of all customer needs.
- Accurately preforming all essential duties and responsibilities.
- Processing of on-time work orders for assigned customer
- Processing of customer orders error-free
- Processing of automated and manual orders; effectively communicating with both internal and external customers relating to order requests; emails, etc.
- Confer with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers’ problems.
- Maintains and generates documents in Microsoft Word; Excel; and or the integrated network system.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- System review client backorders/cancellations/un-posted invoices.
- Inventory Management, Invoicing, and Returns/credit issuance.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders.
- Gathering necessary details to process customer purchase orders creating and production specification sheets to ensure error-free work; customer approval process; purchasing and receipt of garments.
- Refer unresolved customer grievances to designated departments for further investigation
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Solicit sales of new or additional services or products
- Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
- Works with clients to process returns and replacements; processing credits for parts, machines, & shipping.
- Improves client references by writing and maintaining documentation, as well as updating customer information.
- Assist clients with shipping quotes and updating shipping information.
- Process order entry and parts check in for client interactions.
- Maintains excel spreadsheets and filing.
- Provides support with reports and tracking trends.
- Works as reserve to all admin duties and responsibilities.
Job Summary
JOB TYPE
Full Time
INDUSTRY
Durable Manufacturing
SALARY
$56k-75k (estimate)
POST DATE
06/05/2024
EXPIRATION DATE
07/03/2024
WEBSITE
stahls.net
HEADQUARTERS
SAINT CLAIR SHORES, MI
SIZE
25 - 50
FOUNDED
1932
TYPE
Private
CEO
SORIN COMAN
REVENUE
<$5M
INDUSTRY
Durable Manufacturing
Related Companies
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The job skills required for Technical Customer Service Rep include Customer Service, Problem Solving, Products and Services, Billing, Flexibility, Troubleshooting, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Customer Service Rep. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Customer Service Rep. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Technical Customer Service Rep positions, which can be used as a reference in future career path planning. As a Technical Customer Service Rep, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Customer Service Rep. You can explore the career advancement for a Technical Customer Service Rep below and select your interested title to get hiring information.
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