5 Help desk support Jobs in Long Beach, CA
Stand 8 is Hiring a Help desk support Near Long Beach, CA
STAND 8 provides end to end IT solutions to enterprise partners across the United States with offices in Los Angeles, New York, New Jersey, Atlanta and more, including internationally in Mexico, India and Japan.
As a Help Desk Support Agent, you will be the first point of contact for our clients experiencing technical issues. You will provide prompt, courteous, and effective support to resolve their problems, ensuring a high level of customer satisfaction.
Responsibilities
- Provide first-level support for technical issues related to hardware, software, and network connectivity with a focus on first call resolution
- Utilize ServiceNow for entering requests and incidents, and to manage service requests
- Review incidents and requests submitted through the employee portal for accuracy and troubleshoot / resolve or assign to the appropriate technology team
- Maintain accurate records of all interactions with employees and record detailed notes of troubleshooting performed and / or resolution
- Respond to customer emails sent through the Help Desk support inbox and process DigAlerts in-between calls Requirements
- Ability to work independently
- Excellent communication and problem-solving abilities
- Strong technical skills with the ability to learn new technologies quickly
- Proficiency in using ServiceNow and other Help Desk related technical tools
The base range for this contract position is $23 - $26 / per hour, depending on experience.
Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations.
Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Benefits
- Medical coverage and Health Savings Account (HSA) through Anthem
- Dental / Vision / Various Ancillary coverages through Unum
- 401(k) retirement savings plan
- Company-paid Employee Assistance Program (EAP)
- Discount programs through ADP WorkforceNow About Us
STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more.
STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.
Our mission is to impact the world positively by creating success through PEOPLE, PROCESS, and TECHNOLOGY.
Check out more at www.stand8.io; and reach out today to explore opportunities to grow together!
Last updated : 2024-06-12
Job Summary
Full Time
$62k-78k (estimate)
06/13/2024
09/13/2024
The job skills required for Help desk support include Troubleshooting, Help Desk, Problem Solving, Help Desk Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk support positions, which can be used as a reference in future career path planning. As a Help desk support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk support. You can explore the career advancement for a Help desk support below and select your interested title to get hiring information.
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