Who Are We? Altar’d State is a rapidly growing women’s fashion brand with 130 locations in 40 states. It feels like a sanctuary - a place of beauty from the inside out. From welcoming experiences and warm associates to thoughtfully curated products, our brand is built upon the founding principles of giving back and making a difference in the world. Our Mission "Stand Out. For Good". At Altar'd State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need. Position Overview Reporting to the Store Leadership, the Brand Representative drives revenue and provides guests with exceptional service, through relationship building, product knowledge sharing, and presenting a clean, well-maintained store environment. Consistently achieves individual goals, which support store goals. What We Offer Competitive base pay Paid Vacation & Paid Wellness Time Medical Insurance w/$0 Employee Premiums for Individual Coverage 14 Weeks Paid Maternity Leave after 1 year of service Generous associate discount 401k with company match Advancement opportunities People Provides excellent guest service by anticipating guest’s needs, exceeding expectations, and adhering to the Altar’d State service standards Acknowledges, interacts and builds relationships with guests; creates guest loyalty Consistently receives positive, unsolicited guest feedback Communicates effectively with store management and guests Treats others fairly, with respect, and values differences; does not pass judgment on potential guests Supports an environment of learning and trust by acting as a positive role model Process Receive and review online orders, picking items accurately and efficiently from store inventory. Pack and prepare orders for shipment, ensuring items are securely packaged to prevent damage. Print and attach shipping labels, ensuring all necessary documentation is included. Maintain an organized and clean workspace to streamline the order fulfillment process. Assist in restocking shelves and organizing inventory as needed. Communicate with the customer service team to resolve any order issues or discrepancies. Provide excellent customer service when interacting with customers in-store or over the phone regarding their orders. Completes opening/closing procedures and tasks as directed by management with a guest focus Is able to locate merchandise effectively and maintain organization Is able to perform register transactions quickly and efficiently Is able to process transactions accurately, as well as handle cash and provide change without error Adheres to loss prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect Company assets Maintains a safe work environment and reports any potential hazards to leadership Participates and assists in the preparation for the stores’ inventory Reports to work as scheduled; records time worked accurately by using Altar’d State’s time and attendance system; remains flexible to the needs of the business Presentation Assists in the construction of merchandising and window displays Maintains a clean and presentable store environment Represents the brand by adhering to appropriate standards of dress and grooming Qualifications Must be 18 years of age Physical ability to perform tasks, which could require prolonged standing, sitting, reaching, kneeling and / or squatting frequently. May be required to occasionally climb ladders, climb and descend stairs frequently, depending on location. Must be able to lift and carry 30 pounds regularly without assistance. Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin. We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition: #73 in Fortune 100 Best Companies to Work For® 2023 #4 in Fortune Best Workplaces in Retail™ 2022 #93 in Best Workplaces for Millennials™ 2023 #34 in Fortune Best Workplaces for Women™ 2022 Stand Out For Good, Inc. is a purpose-based, inspiring lifestyle and fashion family of brands rooted in community and committed to giving back.