Stanford Medicine Partners - Menlo Medical Clinic

Stanford Health Care - Stanford Medicine Partners is looking for an amazing Patient Services Representatives to join our rapidly growing team!

SMP prides itself in offering exceptional service and patient care. SMP works to provide individualized and convenient care with access to Stanford specialists and technology.

Join our team and start making a difference today!

Brief Overview:
Under general supervision, operates as part of the care team performing a variety of functions such as greeting patients, patient registration, insurance coverage and eligibility verification, scheduling and telephone management.

Distinguished Characteristics:

PSR II – Performs PSR I duties, may assist with creating master schedule, floats as needed, and provides training for others. PSR II will also serve as job expert in assigned areas, taking on additional special assigned duties.

What you will do:

Patient Registration

• Registers new patients and updates existing patient accounts in a courteous and professional manner in accordance with performance standards.
• Identifies accepted insurance plans and those requiring referrals.
• Handles any system red flags as they are encountered.
• Determines if patient has a co-payment or deposit; accepts and records receipt of payment; provides applicable waiver and obtains appropriate signature; and, when appropriate, scans copy of patient’s photo ID, insurance card and/or waiver.

Communication and Front-Office Procedures

• Greets patients and others entering the department in a courteous and professional manner in accordance with performance standards.
• Schedules new or follow-up appointments in a courteous and professional manner in accordance with performance standards.
• Responds to requests from patients, family members, physicians and staff in a courteous and professional manner in accordance with performance standards.

Electronic Health Record Documentation

• Accesses EHR to communicate to clinical staff members and/or physicians through telephone encounters using SBAR format and/or appropriate smart phrases in accordance with performance standards.
• Manages EHR in-basket(s), work queues and schedule templates as assigned in accordance with performance standards.

Cashiering and Cash Handling

• Balances cash sheet and cash drawer, completes daily deposit summary and prepares monthly deposit summary in accordance with performance standards.

All other duties as assigned including department-specific functions and responsibilities:

• Performs other duties as assigned and participates in organization projects as assigned.
• Adheres to safety, P4P’s (if applicable), HIPAA and compliance policies.
• Provides orientation and training to new staff as assigned.

Education Qualifications:

• High school graduate or equivalent.

Experience Qualifications:

• 2 years of experience as a Patient Services Representative.
• Ability to type a minimum of 30 wpm.

Required Knowledge, Skills and Abilities:

• Strong verbal/written communication and listening skills; including excellent interpersonal skills and telephone communication.
• Legible handwriting.
• Ability to maintain composure during challenging interpersonal interactions.
• Basic math skills necessary to collect payments and balance cash drawer.
• Basic computer skills to include keyboarding, mouse movement and data entry skills to enter information into practice management system and EHR.
• Ability to effectively organize and prioritize tasks in order to complete assignments within the time allotted and maintain standard workflow.
• Ability to work with others in a flexible, cooperative manner.

Licenses and Certifications:

• None

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Job Type: Full-time

Pay: $25.03 - $31.91 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience level:

• 2 years

Healthcare setting:

• Outpatient

Schedule:

• 8 hour shift

Experience:

• Patient Service Representative: 2 years (Required)

Ability to Relocate:

• Menlo Park, CA 94025: Relocate before starting work (Required)

Work Location: In person