Please note: This was posted on behalf of the Stanislaus County CEO’s office. If interested in this position, please apply directly through the online County application tool at www.stanjobs.org.

About the Opportunity

THE DEPARTMENT
The Stanislaus County Department of Child Support Services (SCDCSS) provides a broad range of support services to its customers including establishment of parentage, establishment of child support orders, enforcement or modification of child support orders, location of absent parents, and collection of support orders. SCDCSS partners with its 143 agency employees, other county, State and Federal government agencies, and numerous community-based organizations to provide easily accessed and responsive services.
This recruitment is being conducted to fill one vacancy for the Department of Child Support Services and to establish an eligibility list to fill future full-time vacancies.
To learn more about the Department of Child Support Services, click here
THE POSITION
Under direction from the department Staff Development Manager, this position plans, designs, organizes, directs, and coordinates professional training and development programs for all levels of employees. The position is a direct consultant to management and supervisors on training matters to implement in-service training programs. These programs may be self-study, on-the-job training, technical training, classroom, or contract. Incumbents are responsible for the research, evaluation and design of instructional courses and materials for other training professionals and a wide variety of occupations. This individual functions in a program support capacity involving program planning, training facilitation, curriculum development and staff consultation. Incumbents are responsible for designing and implementing comprehensive training program plans that ensure the success of a department or unit’s provided services. This individual will possess knowledge of training needs assessment, classroom delivery, end user systems and program data, staff development, and group facilitation.

Typical Tasks

• Design and develop training programs or makes changes to existing training programs as needed. Coordinate with professional development staff or subject matter specialists in developing and conducting training, developing training program policies, identifying training needs, structuring content and sequence of training, selecting relevant training methods and materials, and evaluating training program results;
• Develop specialized training to meet the needs of department employees;
• Consults with administrative and supervisory staff to evaluate the effectiveness of training programs;
• Coordinate and conduct training sessions for employees on various topics such as performance management, leadership skills, supervisory skills, communication skills, time/priority management, customer service, and process improvement;
• Develop and prepare audiovisual aids, training courses, syllabi, manuals, curricula, and other staff development materials;
• Develop, prepare, and distribute handbooks, and maintain organizational communication by developing newsletters and bulletins for employee information and interest;
• Present organization development-related information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures, web-based applications, computer-based training, and interactive video;
• Keep current with methods, trends, technology, or other topics pertaining to the training industry;
• Provide support and consultation to supervisors and others on training developments, new technologies, strategic initiatives, continuous improvement projects, or business process re-engineering efforts;
• Locate and utilize available resources such as educational distribution organizations and other organizations and agencies concerned with training;
• Maintain a clearinghouse of job-related training from a wide variety of resources;
• Identify evidence-based and best practices and incorporates them into departmental training;
• Conduct annual training and development needs assessment;
• May supervise employees; and
• Perform other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education/Experience)

KNOWLEDGE

• Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

SKILLS/ABILITIES

• Instructing – Teaching others how to do something.
• Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Instructing — Teaching others how to do something.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Coordination — Adjusting actions in relation to others' actions.
• Critical Thinking – Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
• Speaking — Talking to others to convey information effectively.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Service Orientation — Actively looking for ways to help people.
• Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
• Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
• Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
• Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Clarity — The ability to speak clearly so others can understand you.
• Written Comprehension — The ability to read and understand information and ideas presented in writing.
• Written Expression — The ability to communicate information and ideas in writing so others will understand.
• Far Vision — The ability to see details at a distance.

EDUCATION/EXPERIENCE
Pattern I

• Completion of sixty (60) college semester units in Organizational Development, Psychology or a closely related field; AND
• Two (2) years experience overseeing organizational development functions that include program planning, and training within a large, complex organization.

Pattern IIIn addition to the minimum qualifications, applicant screening will focus on the following desirable qualifications. Please list any of these qualifications you may have within the "Duties" section of the online application.

• A Bachelor’s degree in Organizational Development, Psychology or a closely related field; OR
• Talent or learning and development certification; OR
• One (1) year supervision experience in a public or private setting.

Application and Selection Procedures

APPLICATION PROCEDURES/FINAL FILING DATE
Applications cannot be submitted later than 5:00 p.m. on the final filing date. Make your online application as complete as possible so a full and realistic appraisal may be made of your qualifications.
Resumes will not be accepted in lieu of a completed application.
Attaching your resume and cover letter are an optional feature for those who wish to do so in addition to completing the required application. Information on your resume and cover letter will not substitute for the education, work experience and required fields on the County application. The online County application is the primary tool used to evaluate your job qualifications.EXAMINATION PROCESS
Most County recruitments consists of the steps detailed below and are governed by Merit Principles. The examination process ensures that all applicants are given the same opportunity to gain employment within Stanislaus County.

• Application Review and Screening. Applications are carefully screened based on information provided. Those who submit incomplete applications that lack relevant qualifications or do not submit all required documents will not be invited to move on.
• Written Examination. Applicants will be invited to participate in a written exam that tests knowledge for the position.
• Oral Examination. Applicants are invited to a panel interview in which they will be evaluated by County subject matter experts.
• Eligible Lists. Candidates who pass the examination will be placed on an eligible list for that classification. Eligible lists are effective for six months but may be extended up to eighteen months.

TENTATIVE RECRUITMENT SCHEDULE
Application Deadline: July 25, 2024
Oral Examination: TBD
Note: The eligible list generated from this recruitment may be used to fill future extra-help, part-time, and full-time vacancies throughout Stanislaus County.GENERAL INFORMATION
The final appointment will be conditional upon successfully passing a County paid pre-employment drug screening (if applicable for the position) and a job-related background investigation.
Some positions may require possession or the ability to obtain, and maintenance of a valid California Driver’s license or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.Stanislaus County supports the good health of its workforce. More information is available at http://myclubwellness.org
Cell phones are typically incompatible with the online application format or browser. We recommend using a desktop or laptop computer. If you are still having technical difficulties, please call NEOGOV at 1-855-524-5627

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