Technical Skills:

· Preparing and maintaining a current PC image for all PENA IT related equipment

· Prepares all related IT equipment with a base image as required

· Trouble shoots image issues and problems

· Follows ISM/IT policy regarding legal review and legal holds of equipment

· Responsible for DOD wipe of all data storing IT assets

· Using ITAM equipment to destroy IT storage equipment. IE: HD crusher. Includes record keeping.

· Delegated tasks to record terminated employee’s equipment in SDP, resolving all tasks involved

· Reports termed employee’s equipment that is not returned to IT in accordance with PENA policy.

· Manages IT hardware warranty program

· Prepares “Trashed Equipment” documents for PENA Finance

· Distributes received IT equipment to technicians, project managers and departments

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