Description

Organization Overview: The Goddard Riverside Community Center (Goddard Riverside) and the Stanley M. Isaacs Neighborhood Center (Isaacs Center) are well-established Manhattan community-based agencies that support services to approximately 30,000 New Yorkers. We are two of New York City’s leading human services organizations meeting the needs of children, youth and families, homeless individuals, and older adults through-out Manhattan and New York City. We work every day for a fair and just society where all people have the opportunity to make choices that lead to better lives for themselves and their families. The Isaacs Center focuses primarily on the needs of children and low-income families, out-of-school and out-of-work youth, and aging New Yorkers. We operate at community centers located in the neighborhoods of East Harlem and Yorkville, and seek to deliver programs that are impactful, innovative, and intergenerational.

Position Summary: Reporting to the Aging Services Coordinator, the Community Center Concierge is responsible for welcoming individuals who are seeking access to the Isaacs Older Adult Center (including personnel, participants, interns, and volunteers) and ensuring that all health and safety protocols and procedures are followed while the building is in operation.

Schedule: Monday through Friday, 35 hours per week

Hourly Rate: $17.06- $21.32

*Candidates must have the required qualifications to be considered for the position. The salary offer will be based on the candidate’s number of years experience in the exact or comparable position and additional preferred qualifications will be taken into account.

Qualifications

The primary responsibilities of this position will include the following:

• Driving organizational efforts to create a healthy community and helping to reduce safety risks

• Demonstrating an in-depth understanding of all safety rules and regulations, and working thoughtfully and consistently to improve our practices

• Maintaining the coordination, implementation, and administration of all safety protocols and procedures

• Responding to questions and concerns with a sense of urgency and kindness, in person, on the telephone, and on-line

• Working in collaboration with key personnel to educate the community on all applicable health standards ad resources.

• Maintaining a consistent presence at the front desk and at programs and activities to promote positive experiences

• Serving as primary point of access for participants to access services and resources both internally (such as case management and food access) and externally.

In order to achieve the above, the Concierge will be responsible for all entry points, enforce all identified guidelines, and support the preparedness of the organization and community in response to all health and safety needs and concerns.

This position will be intently focused on the following, but not limited to:

Health and Safety Responsibilities:

• Greeting and welcoming individuals seeking access to the Isaacs Center Older Adult Center including personnel, participants, interns, and volunteers

• Organizing and coordinating all intake procedures including but not limited to daily participant (temperature) checks

• Ensuring that all health and safety guidelines are being met throughout the day

• Informing of any issues or inquiries, etc.

• Serving as primary point of access for participants to access services and resources both internally (such as case management and food access) and externally.

Administrative Responsibilities:

• Answering phone calls, questions, etc. in a prompt and polite manner

• Providing and updating information about community programs and resources

• Assisting individuals with completion of paperwork when necessary

• Collecting and entering program data as needed.

Facility/Community Responsibilities:

• Ensuring compliance with all organizational and regulatory expectations

• Maintaining a clean, courteous, well-stocked and professional working environment

• Assisting personnel with participant and program engagement as needed

• Assisting in training and acclimating any new support personnel

Qualifications & Experience:

• A High School Degree or GED is Required.

• Experience working in any high-volume/high-intensity industry

Knowledge, Skills and Abilities 

• Happy, welcoming, and can-do attitude with participants and coworkers

• Excellent verbal, written, and interpersonal communication skills

• Detail-oriented and a team player

• Computer Proficiency and superior keyboarding skills

• Microsoft suite proficiency (Outlook, Word, Excel, PowerPoint, etc.)

• Flexible/adaptable nature to work in a continuously evolving environment

• Passion for helping others in a healthcare environment

• Ability to effectively interact with a broad spectrum of community members – older adults, children, parents and caregivers, etc.

• Bilingual, English/Chinese or English/Spanish highly preferred

• Ability to handle confidential information with discretion

• Ability to work some flexible hours (e.g., evenings, weekends, Thanksgiving or Christmas Holiday)

Employee Benefits :

• Medical/Dental/Vision

• Life Insurance/Commuter benefits/Employee Assistance Program (EAP)/Flexible Spending Accounts

• 403B Thrift Retirement Plan

• 12 Annual Sick Days

• 12 Agency Holidays

• 20 Days or 4 Weeks of Paid Time off and an additional week (5) days after 5 years of employment

• Total of more than 6 weeks (a month and half) of paid time off

We are committed to building an inclusive workplace community grounded in respect for differences. We support hiring a broadly diverse team of qualified individuals who will contribute to our organizations.

Goddard Riverside and Isaacs Center provide equal employment opportunities to employees and applicants for employment without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local law.

The intent of this job description is to provide a representative summary of duties and responsibilities that will be required of this position and title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job related task other than those specifically presented in this description. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.