Job Summary:
Join our team at Star Beauty as a Customer Service Manager (CSM) responsible for leading and ensuring the delivery of exceptional service to our valued customers. As a CSM, you will oversee team operations and uphold the highest standards of customer satisfaction.

Store hours:

Mon-Thur: 9:30am - 7:30pm

Fri-Sat: 9:00am - 8:00pm

Roles of CSM

* communicate courteously with customers to find out their needs.

* provide help to each customers based on their needs or questions.

* investigate and find solutions for customer complaints and issues in a timely manner.

* keep accurate records of communications with customers to improve quality of customer service.

* analyze statistics or other data to determine the level of customer service you or sales staffs are providing.

* lead or supervise sales staffs so they can reach their full potential

*setup customer service goals for each members and help them/guide them to reach their goals.

* train staff to deliver a high standard of customer service

* improve customer service procedures, policies and standards if needed.

* meet with other managers to discuss possible improvements on the level of customer service.

* help manage staff recruitment and appraisals

* learn about new products and services to keep your knowledge up to date.

Requirements

* at least one year of customer service experience.

* professional telephone voice/manner

* ability to multi-task, prioritize and manage time effectively.

* must be flexible, spontaneous, and able to deal with unexpected.

* ability to stay calm when customers are stressed or upset.

* able to maintain a positive and professional attitude toward customers at all times.

Skills:
- Sales experience is advantageous.
- Project management skills to set goals and guide team members effectively.
- Excellent communication abilities to interact with customers and lead staff.
- Strong leadership qualities to motivate and supervise sales teams.
- Customer service expertise to enhance overall satisfaction levels.
- Negotiation skills to resolve issues efficiently.
- Analytical skills for evaluating performance metrics.

Join us at Star Beauty where you can contribute your skills as a Customer Service Manager in a dynamic environment focused on delivering outstanding customer experiences.

Job Types: Full-time, Part-time

Pay: $18.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift

Experience:

• Sales: 1 year (Required)

Ability to Commute:

• Lenexa, KS 66215 (Required)

Ability to Relocate:

• Lenexa, KS 66215: Relocate before starting work (Required)

Work Location: In person