Description:
Position: Assistant General Manager
The Assistant General Manager is responsible for the efficient and profitable operation of the venue and direct supervision of the venue management team. Ensures all Star Lanes' standards, policies and procedures are adhered to. Ensure that guest satisfaction is a number one priority of the venue team. Maintain personal integrity by abiding to and supporting Star Lanes' core values and principals through leadership, positive attitude and with joyful energy.
Essential Responsibilities
People:

• Ensuring guest experience and satisfaction.

• Ensures the highest quality product that meets all Star Lanes' standards and our guest's expectations.

• Oversees the recruitment and hiring of the venue team to Star Lanes' standards.

• Oversees in conjunction with the General Manager, the recruitment and hiring of the venue management team.

• Ensures that all team members are successfully trained.

• Oversees the ongoing training and development of the unit level management team members and has the ability to recognize individual's strengths and weaknesses.

• Maintains an "Open Door" policy. Conducts staff meetings at regular intervals. Ensures daily shift meetings and communication secessions occur.

• Ensures a positive and creative work environment for all team members and management.

• Facilitates proper communication between all departments. Provides proper coaching and counseling to the venue team.

• Enforces responsible alcohol service management, practices and training.

Financial Management:

• Participates in preparing annual budget

• Ensures that venue budgetary goals are meet

• Participates in developing long and short term plans for revenue growth and cost control increases

• Works in conjunction with the General Manager to build the business through community involvement, marketing and networking

• Ensures that Food and Beverage COS, Controllable expenses and labor costs are within budgetary guidelines

• Ensures systems are in place and adhered to for all cost controls and inventories

• Monitors labor cost and team member's scheduling process to ensure budgetary goals are met while maintaining appropriate staffing levels to ensure quality guests experience

• Ensures proper cash handling procedures are followed

• All financial reporting is produced in a timely, accurate and thorough manner that meets Star Lanes' accounting standards

• Oversees and participants in the physical inventory process

• Assists General Manger with the venue forecasting process

• Collaborates with General Manager on period P&L review calls

Venue Vibe and Ambience:

• Responsible for the upkeep of the physical elements and atmosphere of the venue. Music, lighting, temperature, cleanliness, line of sight, repair and maintenance of the FFE, safety of guest and the team AND creating an exciting environment with joyful energy.

• Ensures that all Star Lanes marketing and promotional programs are implemented and executed to company standards.

• Shopper Reports are at or above company standards. Substandard performance is addressed and corrected immediately.

• Venue Inspections are at or above company standards. Substandard items are addressed and corrected in a timely manner.

• Star Lanes Polaris partners with E-Verify and believes in creating a inclusive work environment and is proud to be an Equal Opportunity Employer.

Additional Compensation:

• Bonuses

• Store Discounts

• Benefits:

• Health insurance

• Dental insurance

• Vision insurance

• Professional development assistance

About Star Lanes Polaris:
Stare of the Art Bowling, Full Service Restaurant and Bar, Game Room, VR Attractions, Billiards, Corporate Events, Kids Parties
Requirements:
Minimum Qualifications:
Minimum 5 years management experience in the Hospitality and/or Entertainment industry.
Equivalent combination of the education and experience.
Base knowledge of Legal and HR issues with regard to the hospitality industry. Federal, state and local laws regarding liquor, labor and health codes / statues.
Computer literate.