Job Summary

The Translation Project Manager will be responsible for working with the Translation Team as well as other employees in the organization. Key required skills are meeting facilitation, decision making, negotiation, conflict resolution and how to handle global virtual teams. You will be managing anywhere from 3-10 projects at a time in a fast-moving environment. The candidate who can drive the process and ensure projects are completed on time and on budget will be successful in this position. If you thrive in a fast-paced environment and like variety in your day, then this is the spot for you!

Duties and Responsibilities

• Project Management: Manage multiple translation projects simultaneously. Run a virtual team of linguists from around the world as well as internal team members. Communicate with client and internal team on budget, schedule, scope, and status.
• Team Management: Contribute to a successful team environment by communicating clearly and effectively with Translation Team members and setting priorities. Negotiate with linguists on budget and schedule. Source new linguists or other vendors when required.
• Financial Management: Manage all projects within assigned budget, attaining measurable goals in gross margin, net income and profit contribution while maintaining quality standards and schedules.
• Account Management: Communicate with client and internal team members on issues during translation process. Prepare status reports and participate in regular status calls. Establish strong working relationships with clients to maintain current business and earn new business.
• Problem Solving: Using the STAR7 Problem-Solving Process, work with team members to resolve issues on projects. Document lessons learned. Revise processes to ensure problems do not repeat themselves.
• Quality Control: Maintain quality standards on all projects. Monitor team members for adherence to internal quality control processes. Act as final reviewer on all translation projects before delivery.
• Other: Other duties as assigned.

Qualifications

• Able to prioritize multiple projects to ensure on-time delivery of projects
• Able to focus while working on multiple projects at once in a fast-paced environment
• Enthusiasm for language and culture
• Ability to work in a team environment
• Ability to overcome challenges
• Strong verbal and written communication skills
• Foreign language skills not required, but must have a passion for multicultural environments
• Strong customer service orientation and attention to detail
• Localization experience a plus - experience working with websites, software, etc.
• A darn good sense of humor

Job Type: Full-time

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Retirement plan

Schedule:

• Monday to Friday

Work Location: Hybrid remote in Rochester Hills, MI 48309