100 customer service onsite Jobs in fort myers, fl
Johnson Controls is Hiring a Customer Service Associate Near Fort Myers, FL
What Will You Do?
Full time Account Representative to work within our FireMaster Administrative Assistant Department. Responsibilities include answering inbound calls, dispatching service calls and coordination of technician schedules. Prepare completed work orders for invoicing department. Critical and special account follow up to ensure completion to include weekly status meetings. Respond to customer requests regarding pricing, order changes, schedule changes, purchase orders, credit card payments, cancellations or invoice adjustments. Collaborate with other departments including sales, inventory and invoicing to ensure that all customer needs are addressed and resolved. Various data entry projects to include but not limited to research of open orders. Efficiently present and discuss the products and services of the company in a way that conveys an image of quality, integrity and understanding. Apply knowledge of a wide range of specialized administrative and technical skills.
Job Description
How Will You Do It?
- Answer inbound calls and research customer service history in database.
- Create and dispatch new service request orders
- Notify field Franchise Owners and Technicians of customer's inquiries to reach resolution
- Prepare completed work orders by creating work order numbers, verification of pricing, processing of customer payments
- Export work order reports to research service completion rates
- Respond to customer inquiries by utilizing the training provided by Firemaster
- Prepare monthly work for Franchise Owners and Technicians in advance of service month
What We Look For:
Required:
- High School Diploma
- 3 to 5 years customer service experience in the service industry to include creating work orders and dispatch
- High attention to detail and accuracy, action oriented, ability to work with stringent timelines and collaborate across departments
- Candidate should be a self-starter able to work independently
- Ability to type 85 WPM or higher
- Candidate must be proficient in Excel and Microsoft office
- Candidate must be capable of working in a busy and fast paced environment without difficulty
- Candidate must possess the ability to prioritize and show excellent time management skills
- Candidate must be an effective team player willing to support team members and Management team
All your information will be kept confidential according to EEO guidelines.
#JCI
Job Summary
Full Time
$34k-42k (estimate)
07/03/2024
07/18/2024
BESSEMER, AL
<25
1900
NICOLE COONTS
<$5M
Related Companies
The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Associate job description and responsibilities
A strong associate will be able to quickly understand the customer’s problem and propose the best solution.
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Ability to professionally attend to the needs of customers.
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Apply for part-time Customer Service Associate roles and experience their spirit of community.
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Assist customers with and complete all necessary phases of activity registration, facility booking, membership sales and point of sale transactions.
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Assist customers with facility rentals and process application permits according to District, department and General Use Ordinance procedures.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Associate jobs
Best Colleges to Study Client Service Associate.
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Ensure all customer problems are resolved quickly to the satisfaction of the customer.
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Ensure confidentiality of customer data and careful handling of documents media packages.
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Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.
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Measure and analyze customer feedback.
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Step 3: View the best colleges and universities for Customer Service Associate.
